Account Manager

Interplace, Inc.; Freemont (PA); On-site; USD 60,000 - 80,000; Full time

Job description

Account Management
• Executes sales strategy, initiates contact with existing and potential customers, identifies needs and sells appropriate products to meet those needs.
• Calls prospective customers and establishes buying cycles, customer needs, and creates a customer-supplier relationship.
• Increases sales in respective accounts.
• Prepares sales information for customers.
• Establishes buying influences, budgets, and purchasing criteria for assigned accounts.
• Secures and places orders taking into consideration delivery dates and inventory levels for fulfillment.
• Oversees projects associated with assigned accounts, including but not limited to new development, community management, internal and external communication, support, and maintenance issues.
• Evaluates assigned account’s business processes and provides recommendations for automation and enhancements that generate additional revenue.
• Collaborates with business development.
• Collaborates with development, marketing, support, community management, and QA to ensure the successful launch and acceptable performance of solutions.
• Identifies revenue opportunities within assigned accounts and their community through communications, programs, and other activities as needed, collaborating with marketing, community management, business development, and support.
• Acts as liaison for internal and external communications with assigned accounts. Manages ongoing conference calls and ensures a positive relationship with assigned accounts. Provides regular status reports and manages task lists on assigned accounts' progress for all project areas.
• Manages projects using defined project management tools and communication vehicles.
• Facilitates enhancements to communications, tools, capabilities, and product lines.
• Participates in cross-functional groups to establish marketing campaigns, product direction, and productive solutions.
• Ensures reporting and communications are frequent and bi-directional.