Account Manager

Greene Resources; Franklin (TN); Hybrid; USD 75,000 - 101,000; Full time

Job summary

Greene Resources is seeking an Account Manager to lead day-to-day management of a client book and serve as the primary contact for benefit-related needs. The role emphasizes collaboration with internal teams and consultants to ensure superior service and client satisfaction.

The position is hybrid in Franklin, TN, full-time, direct hire with a Monday–Friday schedule. The candidate will support renewal processes and drive strategic client engagement while building long-term relationships.

Qualifications

• Must be self-motivated and disciplined.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Very detail-oriented.
• Demonstrate leadership capabilities.
• Ability to work with clients at a strategic level.
• Thrive in a fast-paced environment.

Responsibilities

• Manage and maintain assigned book of business.
• Serve in an advisory capacity for clients and delegate work to internal teams.
• Manage renewal process with Benefits Consultants/Client Executives.
• Conduct needs analysis and strategy calls.
• Conduct enrollment and regular face-to-face meetings with clients.
• Advise clients on reducing costs with competitive options.
• Assist with 5500 form filings where applicable.
• Grow the book of business through cross-sale opportunities.

Skills

Self-motivated

Written and verbal communication

Organizational skills

Attention to detail

Leadership

Strategic thinking

Fast-paced environment

Education

Bachelor's Degree

Life and Health license (preferred)

Health products knowledge (preferred)

Tools

Microsoft Office

Quoting tools

Job description

Position: Account Manager

Location: Franklin, TN (Hybrid)

Pay: $88,000/year

Type: Full-time; Direct Hire

Schedule: Monday - Friday, 8:00am to 5:00pm

Greene Resources is seeking an Account Manager to join a growing and dynamic team! The Account Manager is responsible for day-to-day management of their assigned book of business. The Account Manager works closely and collaboratively with the internal service team, Benefits Consultants and/or Client Executives to ensure service deliverables meet and exceed client expectations. The Account Manager serves as the clients' main point of contact for any benefit- related service needs.

Job Description

• Manages and maintains assigned book of business
• Serves in an advisory capacity for clients
• Delegates work assignments to internal service team members
• Works closely with Benefits Consultants and/or Client Executives to manage the entire renewal process
• Manages day-to-day client issues
• Conducts needs analysis and strategy calls
• Conducts enrollment meetings as needed
• Conducts regular face-to-face meetings with clients
• Advises clients in reducing costs while offering competitive benefits options
• Assists clients with 5500 form filings, as applicable
• Assists in growing the book of business through cross-sale opportunities when available
• Builds relationships with clients through proactive communications
• Communicates and educates clients on the latest trends, concerns, and changes in the industry
• Effectively and efficiently manages complex accounts and high-level service deliverables
• Provides leadership within the extended service team

Position Requirements

• Must be self-motivated and disciplined
• Possess excellent written and verbal communication skills
• Possess strong organizational skills
• Must be very detail-oriented
• Demonstrate leadership capabilities
• Ability to work with clients at a strategic level
• Ability to thrive in a fast-paced environment

Experience

• 2+ years' experience in account management or in a consultative role, required
• Prior experience in a broker agency or benefit administration firm, preferred
• Current Life and Health license, preferred
• Thorough knowledge of health and ancillary products; preferred
• Working knowledge of all Microsoft Office products; required
• Familiarity and practical knowledge of quoting process and tools; preferred
• Bachelor's Degree, preferred
• Experience with database applications, a plus.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #GRPRO