Account Manager

HeartLand, LLC; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Family company culture

Industry-leading compensation

Incentive program (quarterly & annual)

Paid vacation & holidays

Company vehicle, laptop, and phone

Health insurance

401(k) with company match

Professional development opportunities

Job summary

HeartLand, LLC is seeking an Account Manager to cultivate client relationships and ensure satisfaction across a vibrant local landscape portfolio. You will present property-improvement recommendations, manage communications, and promote enhancements within budget while maintaining site visit schedules to meet service expectations.

The role emphasizes proactive problem solving, leadership, and a focus on achieving revenue growth and contract renewals.

Qualifications

• 3+ years' experience in landscape industry in an account management or similar capacity.
• Exceptional interpersonal communication and relationship-building skills.
• Strong organization and conflict management abilities.
• Ability to make critical judgments, solve problems, and pay attention to detail.
• Driven to exceed goals and lead by example.

Responsibilities

• Build and foster relationships with clients and ensure satisfaction.
• Present recommendations for property improvements and quality service within budget.
• Manage all customer communications within the portfolio.
• Promote landscape enhancements to beautify properties.
• Maintain schedules for client/site visits to meet service expectations.
• Lead in the resolution of customer problems or concerns.
• Aim to achieve revenue, profitability, and contract renewal goals.
• Ensure renewals of each current account within the portfolio.

Skills

Relationship building

Client communication

Organization

Problem solving

Independent leadership

Job description

The Opportunity

Growth Creates Opportunity! We Are Seeking An A-Player To Join Our Vibrant Local Business, Which Is Part Of a Progressive Horticultural Organization With National Reach. As An Account Manager, You\'ll

• Build and foster relationships with clients and ensure satisfaction


• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.


• Manage all customer communication within client portfolio.


• Partner with client to actively promote landscape enhancements to beautify existing properties.


• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.


• Lead in the resolution of customer problems or concerns.


• Achieve revenue, profitability, and contract renewal goals.


• Ensure renewals of each current account within the customer portfolio.

The Opportunity

Growth Creates Opportunity! We Are Seeking An A-Player To Join Our Vibrant Local Business, Which Is Part Of a Progressive Horticultural Organization With National Reach. As An Account Manager, You\'ll

• Build and foster relationships with clients and ensure satisfaction


• Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.


• Manage all customer communication within client portfolio.


• Partner with client to actively promote landscape enhancements to beautify existing properties.


• Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.


• Lead in the resolution of customer problems or concerns.


• Achieve revenue, profitability, and contract renewal goals.


• Ensure renewals of each current account within the customer portfolio.

If this sounds exciting to you, we are seeking a leader with these qualifications:

• 3+ years' experience in the landscape industry in an account management or similar capacity


• Exceptional interpersonal communication and relationship building skills


• Strong organization and conflict management abilities


• Capacity to make critical judgments, solve problems and demonstrate careful attention to detail


• Determination to exceed the goals of position, department, and company by working independently and as an effective leader.


• Experience in managing enhancement sales and estimation


• A Winning Attitude!

As An Account Manager, You Will Enjoy

• Family company culture from the ground up


• Industry leading compensation


• Quarterly and annual performance-based incentive program


• Paid vacation and holidays


• Company vehicle, laptop and phone


• Full suite of health insurance -- medical, dental, vision, etc.


• 401(k) with company match


• Accelerated professional development opportunities