Account Manager

City Wide Facility Solutions; Fort Wayne (IN); On-site; USD 50,000; Full time

Job summary

An established industry player is seeking a driven Account Manager to enhance client relationships and ensure service excellence. This role involves problem-solving, contract negotiation, and fostering a collaborative environment. With a competitive salary and generous benefits, including health insurance and PTO, this position offers an exciting opportunity to thrive in a dynamic culture. Ideal candidates are detail-oriented, self-motivated, and possess strong communication skills. Join a team that values integrity, teamwork, and innovation, and make a significant impact on client satisfaction and service quality.

Benefits

Health Insurance

Car Allowance

Phone Allowance

Commission Opportunities

Bonuses

401K

Three Weeks PTO

Qualifications

• High School diploma required; Bachelor's preferred.
• Proficient in Microsoft Office and CRM systems.

Responsibilities

• Manage client relationships and ensure satisfaction.
• Negotiate contracts and oversee service delivery.
• Conduct inspections and maintain quality control.

Skills

Problem Solving

Communication Skills

Detail-Oriented

Relationship Building

Self-Motivated

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

CRM Database

Job description

City Wide Facility Solutions Account Manager in Omaha, Nebraska

City Wide Facility Solutions is actively seeking an Account Manager (FSM) to join our growing team in Omaha, NE. Are you an individual who embraces the challenge of problem-solving? Are you fueled by the exhilaration of achieving victory alongside a cohesive team?

Our competitive starting salary of $50,000.00, along with three (3) weeks of PTO, health insurance, car allowance, phone allowance, commission opportunities, and bonuses, is just the start. Range $50,000 - $70,000 first year | $70,000 - $110,000 after year 1.

Our company stands apart from others in our industry through our unique blend of dynamic culture, prime location, and unwavering commitment to our core values. We offer an ideal environment for highly self-motivated individuals with a positive, winning mindset.

We distinguish ourselves by deeply integrating our six core values into our daily operations and company ethos:

1. Inspire Trust: We prioritize integrity and reliability, ensuring that every team member feels valued and respected.
2. Everybody Counts: Our inclusive and supportive workplace celebrates diversity and encourages open communication and teamwork.
3. Be Reliable: Dependability is at the heart of our operations, with a strong emphasis on delivering consistent, high-quality results.
4. Find a Way to Win: We foster a results-driven environment where innovative thinking and perseverance are key to overcoming challenges.
5. Be a Problem Solver: Proactive problem-solving is encouraged, enabling us to meet and exceed the demands of our diverse client base.
6. Stay Humble and Grateful: Humility and gratitude are cornerstones of our culture, as we appreciate every opportunity and success, big or small.

Our office space is designed to promote collaboration and creativity, offering amenities that support both individual work and group activities. We seek individuals who are detail-oriented, able to maintain focus in a fast-paced, high-energy environment, and capable of effectively managing their calendars and ongoing projects.

The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Essential functions:

1. Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
2. Formulate and manage an effective service strategy, and schedule tailored to each client.
3. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
4. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
5. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
6. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
7. Ensure adequate (internal and external) staffing needs to service clients.
8. Promote the sale of, procure and monitor supplies for clients.
9. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
10. Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
11. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
12. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
13. Participate and be present in monthly IC paydays.

Requirements:

1. High School diploma required, bachelor’s degree highly desirable.
2. Highly detail-oriented and excellent follow-through on commitments.
3. Must be driven, self-motivated/self-starter, and good at problem-solving.
4. Positive and outgoing personality; great at building relationships.
5. Excellent verbal and strong written communication skills.
6. Proficient in Microsoft Office and knowledge of CRM database.
7. Must have reliable transportation.

Physical Demands:

1. Must be able to sit at a desk while in the office.
2. Must be able to stand/walk for extended periods of time.
3. Must be able to lift at least 50 lbs.

Starting Salary: $50,000.00. Three (3) weeks PTO. Health Insurance. Car Allowance. Phone Allowance. Commission opportunity as well as bonus. No cap on commissions. Range $50,000 - $70,000 first year | $70,000 - $110,000 after year 1.

We also offer Medical, Dental, Vision insurance as well as 401K.