Account Manager

Estate Landscaping & Lawn Management; Fort Myers (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Paid Holidays

Job summary

Estate Landscaping & Lawn Management, a family-run landscape services company in SW Florida, seeks an Account Manager – Landscape Services to oversee a diverse maintenance client portfolio. You will ensure outstanding service, client satisfaction, and portfolio profitability while collaborating with the Operations team to tailor solutions.

This role emphasizes renewing contracts, pursuing upsell opportunities in enhancements and irrigation, conducting site visits, and supervising budgets,

Qualifications

• Experience in account management, sales, or operations in landscape or service industries.
• Strong client relationship and communication skills.
• Excellent organizational and time management abilities.
• Financial acumen in budgeting, job costing, and margin management.
• Proficiency in Microsoft Excel, Word, email, and CRM/operations software (Aspire).
• Team-oriented mindset with collaborative, hands-on approach.
• Must be a local candidate within the SWFL area.

Responsibilities

• Serve as primary contact for assigned landscape maintenance clients, building strong relationships.
• Lead contract renewal processes with pricing reviews and value-based discussions.
• Identify upsell opportunities in enhancements, irrigation, pruning, fertilization, and pest control.
• Conduct regular site visits and performance reviews with clients.
• Respond promptly to client requests and concerns, ensuring exceptional service.
• Perform property inspections to ensure quality and curb appeal.
• Coordinate with Operations on labor, equipment, and materials for timelines.
• Manage budgets, job costs, and gross margins for accounts.
• Lead sales and management of enhancement projects from proposal through completion.
• Develop and maintain maintenance schedules and annual service calendars.
• Oversee time entry, materials tracking, and reporting processes.
• Support training and performance management of assigned teams.

Skills

Account management

Sales

Operations

CRM software

Tools

Aspire CRM

Excel

Job description

Estate Landscaping is a premier, family-run landscape services company with multiple branches, built on the pillars of Safety, Accountability, Quality, and Teamwork. With over 20 years of experience, the company has established a reputation for treating employees like family and delivering excellence to clients. As an Account Manager – Landscape Services, you will play a vital role in managing a diverse portfolio of landscape maintenance clients, ensuring exceptional service delivery, client satisfaction, and portfolio profitability. This position offers the opportunity to work in a collaborative environment, partnering closely with the Operations team to provide tailored solutions and drive both client and company success.

Responsibilities

Serve as the primary point of contact for assigned landscape maintenance clients, fostering strong, long-term relationships and ensuring a high level of client satisfaction and retention.

Lead contract renewal processes, including pricing reviews and value-based discussions, to reinforce the benefits of company services.

Identify and pursue upsell opportunities in landscape enhancements, irrigation, pruning, fertilization, and pest control to maximize client satisfaction and revenue.

Conduct regular site visits and performance reviews with clients to assess service quality, address concerns, and discuss property needs.

Respond promptly and effectively to client requests, issues, and concerns, demonstrating a commitment to exceptional customer service.

Perform property inspections to ensure quality, safety, and curb appeal, coordinating with Operations to address any corrective actions.

Manage budgets, job costs, and gross margin targets for assigned accounts, reviewing financial reports and adjusting as needed to maintain profitability.

Lead the sales and management of enhancement projects from proposal through completion, preparing accurate estimates and persuasive presentations.

Develop and maintain comprehensive maintenance schedules and annual service calendars for each property.

Coordinate with Operations regarding labor, equipment, and materials allocation to meet project timelines and service expectations.

Promote and enforce company safety policies and ensure compliance with all job site and equipment safety regulations.

Oversee accurate entry of time, materials tracking, and reporting processes to maintain transparency and accountability.

Support the training, development, and performance management of assigned teams, fostering a collaborative and accountable work environment.

Qualifications

Experience in account management, sales, or operations, preferably within the landscape or service industry.

Strong client relationship and communication skills, with the ability to build trust and rapport.

Excellent organizational and time management skills, capable of managing multiple priorities in a fast-paced environment.

Financial acumen in budgeting, job costing, and margin management.

Proficiency in Microsoft Excel, Word, email, and CRM/operations software (preferably Aspire).

Strong planning and problem-solving abilities with a proactive approach to challenges.

Professional demeanor and ability to handle difficult situations calmly.

Team-oriented mindset with a collaborative, hands‑on approach.

Must be a local candidate within the SWFL areas.

We take care of our own with a comprehensive package:

• Health & Wellness: Medical, Dental, and Vision insurance option.


• Wealth Management: 401(k) plan with company matching.


• Time Off: Paid Time Off (vacation/sick) and Paid Holidays.

Confidentiality Notice: Our organization is a Drug-Free Employer. All offers of employment are strictly contingent upon the successful verification of a background check and passing a pre-employment drug screen.