Account Manager

Wisenbaker Builder Services, Inc.; Florida; On-site; USD 55,000 - 85,000; Full time

Job summary

Wisenbaker Builder Services, Inc. is seeking an Account Manager to serve as the primary liaison between builder partners and internal teams. You will manage relationships, track performance, and ensure flawless execution to keep customers supported and satisfied.

You will own the customer relationship, coordinate with design centers and showrooms, and collaborate with Sales on onboarding while monitoring key metrics and product usage for continuous improvement.

Qualifications

• High school diploma required.
• Familiarity with Wisenbaker's product and service offerings preferred.
• Proficient in Microsoft Excel, Word, and Outlook.
• Excellent relationship-building and communication skills.
• Self-motivated, results-driven, and adaptable to change.
• Strong organizational skills and the ability to manage multiple priorities.

Responsibilities

• Build and maintain strong relationships with assigned builder accounts.
• Coordinate with internal teams to ensure timely, accurate service delivery.
• Act as the product and program expert in builder design centers and showrooms.
• Support the onboarding of new customers in collaboration with the Sales team.
• Forecast, track, and report key account metrics and product usage.
• Monitor sample inventory and presentation quality in builder spaces.
• Communicate customer feedback and needs to internal and field operations.
• Help resolve and prevent issues to maintain high customer satisfaction.
• Assist with implementing and updating product offering programs.
• Manage accounts receivable for assigned customers.
• Look for growth opportunities within existing customer accounts.

Skills

Relationship building

Communication

Self-motivated

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A Natural Relationship-Builder Who Knows How to Get Things Done? Let's Talk.

You're the person people trust to follow through. You know how to listen, anticipate needs, and connect the dots between what customers want and what your team can deliver. At Wisenbaker, those skills aren't just helpful, they're essential.

As an Account Manager, you'll serve as the primary point of contact between our builder partners and our internal teams. From managing relationships and tracking performance to ensuring seamless communication and flawless execution, you'll help make sure our customers are supported, satisfied, and set up for success.

Your Mission:

Own the customer relationship. You'll act as the key liaison between builders and Wisenbaker's operations teams, delivering solutions, solving problems, and making sure we stay aligned with the goals and expectations of our partners.

What You'll Be Doing:

• Build and maintain strong relationships with assigned builder accounts
• Coordinate with internal teams to ensure timely, accurate service delivery
• Act as the product and program expert in builder design centers and showrooms
• Support the onboarding of new customers in collaboration with the Sales team
• Forecast, track, and report key account metrics and product usage
• Monitor sample inventory and presentation quality in builder spaces
• Communicate customer feedback and needs to internal and field operations
• Help resolve and prevent issues to maintain high customer satisfaction
• Assist with implementing and updating product offering programs
• Manage accounts receivable for assigned customers
• Look for growth opportunities within existing customer accounts

What We're Looking For:

• High school diploma required
• Familiarity with Wisenbaker's product and service offerings preferred
• Proficient in Microsoft Excel, Word, and Outlook
• Excellent relationship-building and communication skills
• Self-motivated, results-driven, and adaptable to change
• Strong organizational skills and the ability to manage multiple priorities

If you're the kind of person who builds trust, solves problems, and keeps things moving, this is your kind of role.

About the Company

At Wisenbaker, we don't just support the homebuilding industry, we help build it from the ground up. As one of the largest interior finish solutions providers in the country, we partner with top homebuilders to deliver flooring, countertops, and cabinets that turn houses into homes. But we're more than materials, we're a people-powered operation where hard work is noticed, growth is real, and leadership leads. If you're ready to be part of something built to last, welcome to Wisenbaker.