Account Manager

Cybersentriq; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO 20 days

Holidays 10

401(k)

Private Medical

Life Insurance

Dental & Vision

Disability insurance

Learning Lab

Career growth

Internal mobility

Job summary

CyberSentriq is seeking an Account Manager for MSP and Channel to own a portfolio of partner accounts and drive growth through upsell, cross-sell, and retention. You will collaborate with Solutions Engineering, Customer Success, SDRs, and Marketing to craft strategies that move revenue, not just fill CRM fields.

You will qualify and introduce AI-driven security and automation solutions, maintain CRM accuracy, and use automation to free time for strategic partner conversations.

Qualifications

• Experience in IT channel, MSP or cyber security sales with a track record of hitting revenue targets.
• Strong communication, negotiation, and relationship-building skills.
• Comfort using a CRM and sales enablement tools as part of daily workflow.
• A proactive, solutions-oriented approach to solving partner problems.

Responsibilities

• Own quarterly and annual revenue targets across MSP accounts, through upsell and cross-sell.
• Build trusted relationships with MSP partners to reduce churn and grow retention.
• Partner with internal teams to plan and execute account strategy.
• Qualify and introduce AI-driven security and automation solutions that solve partner problems.
• Keep CRM accurate and useful, and leverage automation to streamline workflows.

Skills

MSP sales

Channel sales

Revenue targets

CRM proficiency

AI tools exposure

Tools

CRM software

Job description

Account Manager, MSP & Channel

We're scaling toward $100M ARR and beyond, on the back of AI-powered MSP & Channel growth. This is where you drive it.

At CyberSentriq, our partners are the front line of cyber security for thousands of businesses. Your job is to help them win: growing the accounts you own, deepening trust, and putting the right AI-driven security solutions in front of the partners who need them.

The Role

You’ll own a portfolio of MSP and channel accounts, and your focus is growth: upsell, cross-sell, and retention. You’ll work closely with Solutions Engineering, Customer Success, SDRs, and Marketing to build account strategies that actually move revenue, not just fill a CRM field.

Day to day, you’ll:

• Own quarterly and annual revenue targets across your MSP accounts, through upsell and cross-sell
• Build trusted relationships with MSP partners that reduce churn and grow retention
• Partner with internal teams to plan and execute account strategy
• Qualify and introduce AI-driven security and automation solutions that solve real partner problems
• Keep your CRM accurate and useful, not just compliant
• Use automation tools to streamline your own workflow and free up time for the conversations that matter
• Stay sharp on cyber security trends and MSP business models so you can speak to partners as a peer, not a vendor

What Success Looks Like

Three to six months in, you’ll have:

• A clear view of your accounts’ growth potential, backed by real relationships, not just pipeline data
• Landed your first upsell or cross-sell wins using our AI-driven solutions
• Built a working rhythm with Solutions Engineering and Customer Success that makes account planning faster
• A CRM that reflects reality, and that you actually trust

What We’re Looking For

• Experience in IT channel, MSP, or cyber security sales with a track record of hitting revenue targets
• Strong communication, negotiation, and relationship-building skills
• Comfort using a CRM and sales enablement tools as part of your daily workflow
• A proactive, solutions-oriented approach to solving partner problems
• Exposure to AI or automation tools in a sales context

AI-Native at CyberSentriq

This role sits at the center of how we use AI to sell. You’ll use AI-powered insights and automation tools to spot opportunities faster and manage your accounts more efficiently, while keeping your own judgment firmly in the loop. We’ll support you with training through our Learning Lab, including AI upskilling built for revenue teams.

How You’ll Be Measured

• Revenue growth and quota attainment
• MSP account retention and expansion
• CRM accuracy and data hygiene
• Engagement with internal stakeholders and execution of account strategy
• Adoption of AI and automation tools in the sales cycle

What We Offer

• Time to Recharge - 20 days PTO + 10 national holidays
• CARE Days - 2 extra days: give back, and get your birthday off, on us
• 401(k) - invest in your future
• Private Medical - caring for you inside and out, plus 50% coverage for dependents
• Life Assurance - peace of mind, built in
• Dental & Vision - 100% covered for you, plus 50% for dependents
• LTD & STD - long- and short-term disability, covered
• Learn & Grow - access our Learning Lab: role-based learning, technical certifications, AI upskilling, and leadership development
• Build Your Career - clear pathways, internal mobility, and continuous development
• A Team That Backs You - recognized, valued, and set up to grow in a fast-moving, innovative company