Account Manager

Ship & Play; Florida; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation

Bonus opportunities

Career advancement

Job summary

Ship Sticks is looking for an Account Manager to serve as the frontline support for our B2B clients, ensuring seamless interaction across all touchpoints. You will handle daily service needs, including pickup and delivery issues, claims, and investigations, while promoting best practices to increase service adoption.

Based in Palm Beach Gardens, FL, this role offers competitive pay with bonus opportunities and a supportive team environment, plus health, dental, and vision insurance and paid

Qualifications

• Provide frontline support to assigned client accounts
• Troubleshoot and resolve service issues like missed pickups and delays
• Educate clients on best practices for using Ship Sticks
• Assist in onboarding and training of new client contacts

Responsibilities

• Client Support: primary point of contact for assigned client accounts via phone, email, and chat; resolve issues promptly and professionally.
• Operational Execution: monitor shipments, coordinate box and supply fulfillment, maintain records, and collaborate with internal departments for timely resolutions.
• Relationship Management & Growth: analyze client usage, promote service adoption, and strengthen relationships; training provided; opportunities for career advancement.

Job description

Ship Sticks is a simple solution for shipping golf clubs for travelers who want to take on courses around the world without the hassle of lugging their clubs through the airport.

Founded in 2011, Ship Sticks aims to grow the game by opening up the golf travel experience in a cost-effective, easy-to-use way. The company’s partnerships with major delivery carriers including UPS, FedEx and DHL, as well as premier golf resorts, keep costs down while sending golf clubs quickly and safely. Once a traveler schedules a shipment online, Ship Sticks picks up the golf clubs, provides complimentary insurance, and guarantees on-time delivery at hotels and golf destinations worldwide.

Headquartered in Palm Beach Gardens, Florida, Ship Sticks operates seven days a week providing customer service. The company has direct partnerships with thousands of courses worldwide, including 80 percent of Golfweek’s Top 400 Golf Courses, Country Clubs, and Resorts. Profiled in Forbes, Golf Digest, CNBC and more.

Position Overview

Account Managers serve as the frontline support for our valued B2B clients, ensuring a seamless

experience across all aspects of their interaction with Ship Sticks. This role is responsible for

managing daily service needs, including pickup and delivery issues, claims, lost package

investigations, and box or supply fulfillment. Account Managers work closely with clients to

understand their unique requirements, provide timely assistance, and resolve any issues with

care and urgency. In addition to support, they help strengthen client relationships by promoting

best practices and encouraging more efficient use of our services.

Roles & Responsibilities

Client Support

• Serve as the primary point of contact for assigned client accounts, providing prompt and
• professional support via phone, email, and chat.
• Troubleshoot and resolve service issues including missed pickups, delayed deliveries,
• claims, and lost package investigations.
• Educate clients on best practices for using Ship Sticks, including order placement,
• tracking, and packaging guidelines.
• Support onboarding and training of new client contacts to ensure a smooth start and consistent experience.

Operational Execution

• Monitor active shipments to proactively identify and address potential issues before
• they elevate.
• Coordinate box and supply fulfillment to ensure clients receive the materials they need
• in a timely manner.
• Maintain detailed records of client interactions and resolutions using internal systems
• Collaborate with internal departments (e.g., Operations, Claims, Logistics) to align on
• timely issue resolution and service enhancements.

Relationship Management & Growth

• Track and analyze client usage trends to identify opportunities for increased engagement
• and service adoption.
• Promote efficient service usage, encouraging clients to streamline their shipping process
• with our tools and features.
• Strengthen client relationships through consistent, proactive communication and
• dependable service support.
• Full training provided – no experience required
• Competitive pay with bonus opportunities
• Health, dental, and vision insurance
• Paid vacation
• Supportive team environment
• Opportunities for career advancement

The pay range for this role is:

42,000 - 52,000 USD per year (Palm Beach Gardens, FL)