Account Manager

Default Brand; Farmington Hills (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

The Czarnowski Collective in Farmington Hills, MI, is seeking an experienced Account Manager who can manage daily workloads, handle pressure, and balance competing priorities in a fast-paced environment. You will support the Account Director and serve as the liaison between clients and internal teams to ensure timely, high-quality delivery of projects.

Responsibilities include coordinating with production, design, and finance teams, guiding budgets and timelines, and ensuring successful show

Qualifications

• Self-starter who can manage daily workloads and operate under pressure.
• Ability to collaborate, delegate, and take the lead.
• Strong written and verbal communication skills.
• Ability to prioritize and multi-task.

Responsibilities

• Provide regular two-way communication with clients to understand needs, propose solutions, set expectations, and execute plans.
• Act as center-point between clients, internal teams, agency partners, and suppliers to drive results.
• Manage a variety of shows and projects from launch to execution.
• Co-lead a cross-functional team across Account Management, Production, Engineering, Floor Planning, Field Services, Design and Finance/Accounting.
• Lead client and internal meetings, provide direction, develop solutions, and document next steps.

Skills

Client management

Project management

Communication

Team leadership

Budget awareness

Timeline discipline

Relationship management

Job description

Czarnowski is one of the four studios of the Czarnowski Collective. It combines operations, strategy, design, and fabrication to create exhibits and events that engage communities, generate brand enthusiasm, and educate consumers. It’s been over 75 years since we opened our doors, but we’re still not resting on our reputation or accolades. We’re wondering “what if…” anticipating what’s next and embracing our role within the Czarnowski Collective as forward-thinkers for forward-thinking brands.

Joining the Czarnowski Collective means the opportunity to be more than a number, more than a job title, more than a spectator. We are a collective of dreamers and thinkers, doers, and makers…and we’re searching for more of the same to join the ranks.

The Purpose:

The ideal Account Manager candidate is a self-starter who can manage daily workloads, operate well under pressure and balance competing priorities in a fun, results-oriented work environment. The position will focus on providing support and assistance to the Account Director. This person will also be responsible for maintaining business relationships with current clients and stakeholders. The Account Manager will be the liaison between the client and internal teams to ensure timely and successful delivery of all projects.

The Job:

• Client Services: Provide regular two-way communication with clients to understand needs, propose solutions, set proper expectations and execute plan
• Partner and Supplier Relationship Management: Act as the center-point between clients, internal teams, agency partners, and suppliers to provide direction and drive results
• Project Management: Manage a variety of shows and projects from launch to creative to planning to client presentations to execution
• Team Leadership: Co-lead a cross-functional team made up of Account Management, Production, Engineering, Floor Planning, Field Services, Design and Finance/Accounting
• Meeting Coordination: Lead and/or co-lead client and internal meetings:provide direction, moderate discussions, develop solutions and/or a POV, create an execution plan, and document next steps and areas for follow-up
• Timeline Discipline: Manage high level show operations and production timelines
• Budget Management: Understand budgeting process and how to navigate it; clearly communicate budgets and change orders, internally and with clients
• Show Production:
• Lead floorplan creation, review, approval and documentation
• Manage graphic matrix, timeline and deadlines with the assistance of the Graphics Production Manager and Graphic Designers
• Collaborate to identify refurbishment and/or new fabrication needs, review proposals and guide execution
• Drive quality control and operational efficiency/consistency
• Act as a representative of the account team at show sites
• Recognize budget considerations and drive team actions to accommodate
• Understand clients’ business and issues to drive effective solutions
• Support Account Director with various related projects or duties as required

The Person:

• Understand and improve processes and procedures
• Ability to collaborate, delegate, and take the lead
• Strong written and verbal communication skills
• Ability to prioritize and multi-task