Associate Account Manager

apply; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Best-in-class benefits

Company-paid volunteer time off

Job summary

ADP in Dallas, Texas is hiring an Associate Account Manager to serve as the front-line for solving client challenges, training users on ADP technology, and upholding the company’s service reputation for clients with 50–999 employees.

You will thrive in a metrics-driven, high-volume call center environment, building rapport and communicating clearly by phone and email to deliver solutions and trusted guidance while organizing daily workflows.

Qualifications

• You have at least one year of experience in a customer service environment.
• Overtime hours may be required during peak seasons.
• College degree is great but not required; military experience could also apply.

Responsibilities

• Be a Trusted Advisor and Problem Solver by identifying solutions and guiding client outcomes.
• Build Relationships with clients via phone, email, and chat to exceed expectations.
• Educate and provide recommendations on ADP products and services to clients.
• Organize daily schedule to manage a high volume of inbound calls and inquiries.

Skills

Customer service

Communication skills

Problem solving

Education

College degree not required

Job description

ADP is hiring an Associate Account Manager.

• Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do everyday will not change – your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watchhere:

https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

Be aTrusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.

Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations. You will leverage your ADPproduct and servicesknowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• You haveat leastoneyearof experience in a customer service environment.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job.Other acceptable experiences could include:

• Experience noted above OR
• Military experiencewhere skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belongby joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learnthrough ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backand generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Jobs.adp.com

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.