Account Manager

Staff Management | SMX; Effingham (IL); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

6 paid holidays

1 floating holiday

Paid Time Off (PTO)

Medical/Dental/Vision insurance

401(k) matching

Employee Stock Purchase Plan

Job summary

TrueBlue, Inc. in Effingham, IL is seeking an Account Manager II to lead site operations and manage a service team of Account Supervisors and Recruiters. You will drive client relationships and ensure strategic goals are met.

You will oversee recruiting, coaching, and performance, with responsibility for scheduling, payroll approvals, and KPI reporting to align with federal and company standards. Strong MS Office skills and communication are essential.

Qualifications

• High School diploma or GED required; bachelor’s degree preferred.
• 3+ years’ experience managing onsite teams.
• Proven skills in training, coaching, and performance evaluation.
• Strong communication, written and oral.
• MS Office familiarity: Excel, Outlook, PowerPoint, Word.

Responsibilities

• Manage and guide the service team’s daily operations.
• Build and maintain strong client relationships.
• Coach, train, and develop service team members.
• Oversee recruiting: interviewing, hiring, orientation, training.
• Provide guidance on associate performance and payroll processing.
• Oversee scheduling, attendance and shift meetings.
• Lead payroll approvals and processing.
• Conduct trend analysis and financial forecasting.
• Develop and implement a safety program.
• Audit KPIs and ensure policy compliance.

Skills

Client relationship

People management

Recruiting

Forecasting

MS Office

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Excel

Outlook

PowerPoint

Word

Job description

In the role of Account Manager II, you will be a leader at the center of the action. Responsible for overall site operations and managing a service team that consists of Account Supervisors and Recruiters. You will manage annual revenues between $1 million - $5 million, regularly following up with end-user clients who work with our associates and executive-level facility managers to ensure that all strategic goals and objectives are met.

Location: Effingham, IL

Essential Job Functions

• Manage and provide guidance to the service team’s daily operations
• Responsible for actively building and maintaining a strong client relationship
• Responsible for coaching, training, and developing service team members
• Oversee recruiting efforts to ensure sufficient staff levels, including the process of interviewing, hiring, orientation, and training
• Provide guidance or manage associate performance
• Oversee scheduling, attendance, and shift meetings
• Payroll approval and processing
• Trend analysis and financial forecasting
• Develop and implement a safety program
• Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations

Education/Experience

• High School diploma or GED required; bachelor’s degree preferred
• 3+ years’ experience managing onsite teams
• Highly effective personnel and process management skills and techniques
• Proven skills and knowledge in training, coaching, and performance evaluation
• Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
• Strong communication skills, both oral and written
• Ability to solve complex problems, including finance
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Salary Range: $60,573.66 - $75,717.08 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday, and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at [e-mail], or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.