Account Manager

BI WORLDWIDE; Edina (MN); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A leading business consulting and services firm in Edina, Minnesota, seeks an experienced Account Manager to support program launch and management, facilitating customer satisfaction through strong relationships and effective project delivery. The role includes hybrid working conditions, requiring travel occasionally. Ideal candidates will have a Bachelor's degree and at least 3 years in a client-facing role, proficient in Microsoft tools, and have excellent communication skills.

Qualifications

• 3+ years of related business experience in a client-facing role.

Responsibilities

• Proactively lead and foster the team to ensure our solution produces desired results.
• Gather, set, and manage expectations, give clear direction.
• Lead conference calls with clients and produce detailed documentation.
• Manage all program reporting and promotional budgets.
• Support with invoice processing steps.
• Travel to customer meetings and events, as necessary.

Skills

Clear communication

Relationship building

Project management

Active listening

Technology proficiency

Problem-solving

Education

Bachelor's degree in Marketing, Communications or related field

Tools

Microsoft Office 365

Microsoft Teams

SharePoint

Job description

Join to apply for the Account Manager role at BI WORLDWIDE

This range is provided by BI WORLDWIDE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from BI WORLDWIDE

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model: Monday/Friday are work from home and Tuesday/Wednesday/Thursday are in office days.

The Coalition Marketing team is seeking an Account Manager to support the launch and ongoing management of a new program. The Account Manager serves as the internal customer champion to understand and meet customers' expectations by defining, implementing and managing the coalition platform solution. This role is ideal for someone who thrives on building strong relationships, solving problems creatively, and aligning closely with client strategies to deliver exceptional service and results.

Roles and Responsibilities

• Proactively lead and foster the team to ensure our solution produces desired results for our customer.
• Gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• Lead conference calls with the clients and produce detailed documentation throughout the launch and the ongoing program.
• Embrace and lead change to increase program effectiveness and better serve customers.
• Manage all program reporting and promotional budgets for distributors and report back to the client.
• Provide support with invoice processing steps.
• Assist in managing participants questions and resolving issues.
• Travel to customer meetings and events, as necessary (about 10% of time).

Your skills and abilities

• You are clear, concise, and confident--whether it's via email, in-person, or over the phone.
• You build and maintain strong relationships
• You use proven project management methods to implement the program on time and on budget.
• You lead and inspire account team members to always meet their commitments while maintaining quality.
• You are an active listener and can translate input into action to avoid potential issues and solve problems effectively.
• You are comfortable and confident using technology.
• You handle problems and challenging customer situations in a calm, cool, and professional manner.

Your credentials

• A Bachelor's degree is highly preferred, Marketing, Communications or related field preferred.
• 3+ years related business experience in a client-facing role.
• Proficiency in Microsoft Office 365, Microsoft Teams, SharePoint.

More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/

Seniority level

• Associate

Employment type

• Full-time

Job function

• Project Management and General Business

Industries

• Business Consulting and Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance