Account Manager

ProActivate; Eau Claire (WI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Simple IRA (3% match)

Medical insurance

Job summary

ProActivate in Eau Claire, WI seeks an Account Manager to lead a growing product line of bimetal and stamped components. This hands-on role blends account management, customer relations, and business development with cross-functional collaboration across production, quality, purchasing, and sales.

You will own the product line, nurture customer relationships, drive new opportunities, and ensure smooth integration into broader processes while moving between the shop floor, internal teams, and

Qualifications

• Experience in account management within a manufacturing environment preferred.
• Strong communication and relationship-building skills with customers and internal teams.
• Ability to coordinate across production, quality, purchasing, and sales groups.

Responsibilities

• Customer communication — Manage customer requests, communications, and ongoing relationship needs.
• Product-line oversight — Monitor priorities, projects, orders, and operational issues across the product line.
• Cross-functional coordination — Participate in production and internal meetings while ensuring clear communication between customers and internal teams.
• Quality and issue resolution — Manage RMAs, quality concerns, delivery issues, and other escalations.
• KPI tracking — Track product-line KPIs and identify areas requiring corrective action.
• New business development — Qualify new opportunities and support initiatives that grow the product line.
• CRM management — Maintain accurate information within CRM and internal systems.

Skills

Account management

Customer communication

Cross-functional coordination

Tools

CRM software

Job description

Our client is a U.S. manufacturer of thermostats, switches, and custom industrial controls, providing reliable, American‑made components for OEMs across HVAC, food equipment, medical, agriculture, and industrial markets.

Location: Eau Claire, WI One Day a Week Hybrid after 6 Month Onboarding but must reside locally.

Job Description:

Our client is seeking an Account Manager to lead an established but growing product line focused on bimetal and stamped components. This role blends product management, customer relationship management, operational coordination, project oversight, and business development.

The Account Manager will serve as the primary owner of the product line, partnering with production, quality, purchasing, operations, sales, marketing, and customer service. They will maintain and grow customer relationships, drive new business opportunities, resolve operational and quality issues, and ensure the product line integrates smoothly into broader organizational processes.

This is a hands‑on role suited for someone who enjoys working at the intersection of manufacturing, customers, and commercial growth, and is comfortable moving between the production floor, internal teams, and customer‑facing opportunities.

Responsibilities:

Customer communication — Manage customer requests, communications, and ongoing relationship needs.

Product‑line oversight — Monitor priorities, projects, orders, and operational issues across the product line.

Cross‑functional coordination — Participate in production and internal meetings while ensuring clear communication between customers and internal teams.

Quality and issue resolution — Manage RMAs, quality concerns, delivery issues, and other escalations.

KPI tracking — Track product‑line KPIs and identify areas requiring corrective action.

New business development — Qualify new opportunities and support initiatives that grow the product line.

CRM management — Maintain accurate information within CRM and internal systems.

• Base salary: Depending on experience
• Variable compensation: Revenue-growth bonus opportunities are available.
• PTO
• Simple IRA with employer match up to 3%
• Medical insurance with employer contribution