Account Manager

Maker's Pride; Downers Grove (IL); On-site; USD 86,000 - 129,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Wellness program

Job summary

Maker's Pride in Downers Grove, IL is seeking an Account Manager to manage day-to-day relationships with ключ customers and internal stakeholders, driving sustained profitable growth and alignment with the company’s strategic objectives.

The role requires building strong customer partnerships, developing account plans, coordinating with R&D, Operations, Sales, Finance and Executive teams, and facilitating cross-functional delivery while ensuring timely communication and high-quality service.

Qualifications

• Education: Bachelor’s degree in business, supply chain or related field required.
• Experience: 5+ years in business development or account management within a multi-unit food manufacturing environment or related.
• Technical Skills: Proficient in MS Office Suite, Excel, PowerPoint, Word, Copilot.

Responsibilities

• Operate as primary point of contact for day-to-day communication between Customers and Maker’s Pride.
• Develop and maintain close working relationships with key Customers.
• Solicit new business at existing customers and recruit new customers.
• Maintain prospect pipeline and manage cross-functional projects with R&D, Operations, Sales/BD, Finance and Executive Team.
• Provide information and insights to internal and external stakeholders to promote delivery of Customer requirements.
• Participate in Customer-specific Product Development and Commercialization processes from inception to completion.
• Collaborate with operations on day-to-day business and output execution.
• Collaborate with Commercial Finance to ensure financial performance for new and ongoing business.
• Assist in creating and executing Customer-specific account plans including budgeting, forecasting, growth and pricing.
• Support the company vision to be a world-class food manufacturer and premier customer-centric partner.

Skills

Relationship building

Negotiation

Communication skills

Analytical thinking

Time management

Education

Bachelor’s degree in business, supply chain or related field

Tools

MS Office Suite

Excel

PowerPoint

Word

Co-Pilot

Job description

Job Summary

The principal accountability of the Account Manager will be instrumental in managing the day-to-day relationship with specific customer base(s) as well as key internal stakeholders, with the intent of delivering sustained profitable growth. This candidate will operate as a key member of the account to ensure optimal relationship management supporting the overall company’s strategic growth objectives.

Key Responsibilities

• Operate as primary point of contact for contact for day-to-day communication between Customers and Maker’s Pride
• Develop and maintain close working relationships with key Customers
• Solicit new business at existing customers and recruit new customers to the portfolio.
• Maintain prospect pipeline
• Work cross-functionally with peers in R&D, Operations, Sales/Business Development, Finance and Executive Team to validate, prioritize and deliver Customer projects
• Provide appropriate information, reviews, adjustments and insight to Customer and Maker’s Pride cross-functional teams to promote effective delivery of the Customer’s requirements
• Participate in Customer specific Product Development and Commercialization processes from inception to completion providing regular updates to internal and external stakeholders.
• Operate as an extension of the Customers’ networks. Facilitate speed, flexibility, and innovative solutions. Facilitate cross-functional engagements between Customer and the Maker’s Pride team to create mutually beneficial solutions.
• Collaborate with operations on day to day business and output execution – ensure adherence to decision making criteria and process.
• Collaborate with Commercial Finance to ensure appropriate financial performance for new and ongoing business.
• Assist in creating and executing Customer specific account plans to grow sales in line with company strategy. Includes assisting in budget, forecasting, growth and pricing plans.
• Support the company vision to be a world-class food manufacturer, the industry leader, and the premier customer-centric manufacturing partner.
• Assist in negotiating terms, pricing and expenditures within budget and agreed parameters
• Analyze market trends in the industry, using external and internal resources to identify growth and profit improvement opportunities.
• Must be willing to travel as required (1 – 2 times per month)

Qualifications

• Education: Bachelor’s degree in business, supply chain or related field required
• Experience: 5+ years of business development experience. Experience in a multi-unit food manufacturing environment, supply chain optimization, or contract manufacturing preferred.
• Technical Skills: Proficient in MS Office Suite, Excel, PowerPoint, Word, Co-Pilot.
• Skills:
• Demonstrated ability to influence across all levels in the organization.
• Track record of having built outstanding and effective relationships with cross-functional teams and customers
• Strong analytical skills and ability to manage multiple work streams meeting reporting deadlines.
• Strong experience in large strategic account management and project management.
• Understanding of the P&L and financial acumen
• Organized and detail-oriented; ability to work in situations with changing priorities and multiple simultaneous assignments
• Strong verbal and written communication; experience developing and presenting analyses to management and Customer with the ability to lead and drive initiatives.
• Ability to work autonomously, to meet tight deadlines, and to thrive in a fast-paced environment.

The pay range for this full-time, salaried position is $85,788-128,682/year. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. The position is eligible for a discretionary annual incentive based on company and individual performance. We offer a comprehensive benefits package including health, dental, 401k and wellness benefits beginning on the first day of employment.

The information provided in this document provides an overview of the most common duties, qualifications, and demands of the position. It is not intended to be a comprehensive summary of the role, and the duties, qualifications, and demands of the position are subject to change without notice. The expectations provided here may also be modified if an employee with a disability could effectively meet the expectations for the role with reasonable accommodation.

Maker's Pride is an Equal Opportunity Employer.