Account Manager

4LegsGood; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

4LegsGood is seeking an Account Manager to support client relationships, manage projects, and ensure successful execution across accounts. You will work closely with internal teams to develop and implement client strategies and maintain clear communication.

Ideal candidates have 2–5 years in account management or related roles, with strong organizational and communication skills. Agency experience is a plus, and you should be comfortable in a fast-paced environment.

Qualifications

• 2–5 years of experience in account management or related roles.
• Agency experience preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent verbal, written, and presentation skills.
• Foundational understanding of digital marketing and how channels work together.
• Ability to review performance data and identify key takeaways.
• Strong problem-solving skills and a proactive mindset.
• Independent work style with team collaboration.
• Familiarity with ClickUp/Asana/Monday.com is a plus.

Responsibilities

• Support development and execution of client strategies with internal marketing specialists.
• Coordinate projects across creative, media, strategy, and analytics teams.
• Ensure client deliverables are completed on time and accurately.
• Create and maintain project timelines, tasks, and documentation.
• Help improve internal processes and increase efficiency.
• Communicate client requests, feedback, and approvals to teams clearly.
• Build strong client relationships through proactive, timely communication.
• Monitor project status, timelines, and next steps.
• Identify opportunities for optimization based on results.
• Prepare reports, presentations, and client-facing materials.

Skills

Account management

Project management

Marketing knowledge

Communication skills

Data-driven mindset

Digital marketing basics

Team collaboration

Adaptability

Learning platforms

Tools

ClickUp

Asana

Monday.com

Job description

• We are 4LegsGood — a marketing agency dedicated to helping pet brands grow through strategic marketing, creative thinking, and data-driven decision making.
• We partner with brands across the pet industry to develop and execute marketing initiatives that drive awareness, engagement, customer acquisition, and revenue growth. As a company, we believe in continuous improvement, strong processes, accountability, and delivering exceptional service to our client partners.
• We're looking for an Account Manager to join our team and help support client relationships, manage projects, and ensure successful execution across our accounts.

Who You Are

• You are highly organized, proactive, and passionate about delivering a great client experience.
• You have a foundational understanding of digital marketing and are eager to continue growing your knowledge across channels such as Paid Media, Social Media, Email Marketing, SEO, and Analytics.
• You enjoy working with both clients and internal teams and thrive in a fast-paced environment where priorities can shift quickly.
• You are a strong communicator, detail-oriented, and take ownership of your work. You understand that successful client relationships are built through responsiveness, accountability, and follow-through.

How You'll Spend Your Time

Work Closely with Internal Teams

• Support the development and execution of client strategies alongside internal marketing specialists.
• Coordinate projects across creative, media, strategy, and analytics teams.
• Ensure client deliverables are completed accurately and on time.
• Create and maintain project timelines, tasks, and documentation.
• Help improve internal processes and identify opportunities to increase efficiency.
• Ensure client requests, feedback, and approvals are clearly communicated to the appropriate team members.

Manage Client Relationships

• Serve as a day-to-day point of contact for assigned client accounts.
• Participate in client kick-off meetings, status calls, and planning sessions.
• Build positive working relationships with clients through clear and timely communication.
• Keep clients informed on project status, timelines, and next steps.
• Monitor client satisfaction and escalat e concerns when needed.
• Help ensure a high level of service across all client engagements.

Support Account Growth & Performance

• Assist in reviewing campaign performance and reporting.
• Identify opportunities for optimization and improvement based on results.
• Help prepare reports, presentations, and client-facing materials.
• Collaborate with internal teams to ensure marketing efforts remain aligned with client goals.
• Develop an understanding of each client's business and industry to better support strategic recommendations.

Job Requirements & Skills

• 2–5 years of experience in account management, project management, marketing, or a related role.
• Agency experience is preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent verbal, written, and presentation skills.
• Foundational understanding of digital marketing and how various channels work together.
• Ability to review performance data and identify key takeaways.
• Strong problem-solving skills and a proactive mindset.
• Comfortable working independently while collaborating closely with a team.
• Technologically savvy with the ability to quickly learn new platforms and tools.
• Experience with project management software such as ClickUp, Asana, Monday.com, or similar platforms is a plus.

Why You Should Join the Team

• Opportunities for growth and advancement.
• Exposure to a variety of pet brands and marketing disciplines.