Account Manager

Johns Manville; Defiance (OH); On-site; USD 67,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid vacation and sick leave

Parental leave

Job summary

Johns Manville in Defiance, Ohio is seeking an Account Manager to support pricing, quotes and customer pricing requests in a regional market. You will be the first contact for price requests and will collaborate with product management to align pricing strategies.

The role requires a Bachelor's degree, 3+ years in customer-facing roles, and the ability to travel up to 15%. The position offers an incentive bonus in addition to base pay.

Qualifications

• Bachelor's degree in Business, Finance or Marketing.
• 3+ years in customer service or pricing/quoting role.
• Experience building internal/external relationships.
• Strong communication with customers by phone and in person.
• Ability to negotiate complex situations.
• Proven analytical skills for pricing and margins.
• Proficient in Microsoft Office; travel up to 15%.

Responsibilities

• Analyze customer price, quote and rebate requests to ensure competitive pricing.
• Manage pricing decisions based on price strategies.
• Process job quotes and communications for territories.
• Obtain competitive information for feedback to sales, product management and price council.
• Partner with sales, customer service, product management and technical service to deliver the JM experience.
• Facilitate and manage cross functional meetings to ensure customer expectations are achieved for job site deliveries.
• May be required to perform other related duties as assigned.

Skills

Customer service

Pricing & quoting

Negotiation

Analytical skills

MS Office

Travel up to 15%

Teamwork

Education

Bachelor's degree in Business, Finance or Marketing

Tools

SAP

SalesForce.com

Job description

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Pay Range $66,700.00-$91,700.00 Annual This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.

The Account Manager is to be a part of a team consisting of customer service advocates and outside sales representatives for an assigned geographical region or market. The Account Manager is responsible for providing accounts, sales support and pricing within the geographical region or market to ensure that sales, price, earnings and share objectives are achieved. The Account Manager is the first line of contact for price requests and job quotes and is responsible for the analysis and determination of price and quotes within their parameters and communicating with the appropriate stakeholders. In this role, you will work closely with product management for your assigned product group.

Responsibilities

• Analyze customer price, quote and rebate requests to ensure competitive market pricing while maintaining market relevance, balancing revenue, price, margin and share
• Manage and facilitate pricing and quoting decisions based on established price strategies
• Process job quotes and communications for assigned territories
• Obtain competitive information for feedback to sales, product management and price council
• Partner with sales, customer service, product management and technical service to deliver the JM experience
• Facilitate and manage cross functional meetings with transportation, operations, sales and customer service to ensure customer expectations are achieved for job site deliveries.
• May be required to perform other related duties as assigned

Minimum Qualifications

• Bachelor's degree in Business, Finance or Marketing
• 3 years minimum working in customer service / customer facing role, account management and/or pricing/quoting role
• Experience developing and maintaining relationships internally and externally
• Experience working directly with customers via phone and face to face in both a proactive and reactive manner
• Ability to successfully negotiate complex situations
• Analytical skills with the ability to analyze and evaluate product lines, customers and markets
• Ability to analyze pricing and margin information
• Ability to work independently and in a team environment
• Microsoft Office (Word, Excel (intermediate level), PowerPoint and Outlook)
• Ability to travel up to 15%
• Work environment is typical of an office setting

Preferred Qualifications

• SAP experience
• SalesForce.com experience
• Results oriented with a strong sense of urgency
• Solid interpersonal, verbal and written communication skills
• Solid problem resolution skills

Benefits

• Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.
• JM sponsors a 401(k) plan which includes a sizeable company match.
• JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
• Basic life insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.
• Supplemental life insurance and accidental death and dismemberment insurance are available as well.
• Company tax saving accounts: health spending account, traditional flexible spending account, and a dependent care spending account.
• Tuition reimbursement program for undergraduate and certain graduate programs.
• Company-wide mentoring program to grow skills, build stronger internal networks and strengthen the company’s succession planning process.
• Soft and hard skills training facilitated by internal and external presenters.
• The talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story.

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.