Account Manager

City Wide Maintenance; Dayton (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to oversee client operations in the Dayton area. This exciting role involves managing client relationships, ensuring service quality, and driving sales opportunities. You will work autonomously while collaborating with a supportive team to resolve client issues and enhance satisfaction. Join a company recognized as one of the 'Best Places to Work' and enjoy a dynamic, family-oriented culture that values trust and professional growth. If you are passionate about building maintenance and client service, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision Insurance

3 Weeks Paid PTO

6 Paid Holidays

Simple IRA with Company Match

Life and AD&D Insurance

Mileage Reimbursement

Qualifications

• 3-5 years of sales/management experience in building maintenance or facility management.
• Prior experience in Account Management or customer service roles preferred.

Responsibilities

• Manage operations for assigned client service areas and ensure quality standards.
• Develop long-term relationships with clients and contractors.
• Negotiate contracts and maintain high client satisfaction.

Skills

Sales Management

Client Relationship Management

Troubleshooting

Negotiation

Communication

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM Software

Job description

City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. We pride ourselves on being a partner that helps our clients save time and solve problems while keeping their facilities clean and safe.

ESSENTIAL FUNCTIONS

1. Responsible for the business operations of an assigned client contracted service area.
2. This position provides field support including training, guidance with starting new clients, troubleshooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors.
3. Serve as the local point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards.
4. Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities and the ability to determine pricing, staffing, and logistics.
5. Supervise and direct Night Manager(s); ensure the client’s strategy is executed and all services are performed correctly.
6. Implement company policies and procedures associated with client service levels.

This role will have a territory based in the Kettering/Vandalia areas.

ADDITIONAL RESPONSIBILITIES

1. Work with a high level of autonomy on a daily basis but will still have access to support from the Director of Operations and our administrative support teams.
2. Negotiate contracts, procure supplies from clients, and ensure high client satisfaction.
3. Promote the sales of, procure, and monitor supplies for clients.
4. Effectively communicate all client issues with contractors and the Director of Operations to promptly address any client issues or problems that arise.
5. Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc.
6. Discuss surveys with your clients and encourage participation. Communicate client survey responses to the Director of Operations, Night Managers, and contractors.
7. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
8. Participate and be present in monthly contractor paydays.
9. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
10. Notify Sales Executives of potential accounts in your territory, especially new construction.

EXPERIENCE

- 3 – 5 years of sales/management experience in building maintenance, facility management, or equivalent experience.

- Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other customer service route-based positions preferred.

City Wide Facility Solutions has been nominated as a BEST PLACES TO WORK for Cincinnati and Dayton - 2 years in a row, as well as receiving the Better Business Bureau's (BBB) Torch Award for ethics!

Medical/Dental/Vision offered after 30 days. Other amazing benefits include: 3 weeks of paid PTO, 6 paid holidays, Simple IRA with company match, Long & Short term disability offered at no cost to the employee along with Life and AD&D. This is a territory-based opportunity and mileage is reimbursed at $0.625 per mile (capped at $450/month).

About Us/Culture

• We are a dependable and positive organization built on a foundation of trust.
• Our work environment is healthy, supportive, dynamic, and collaborative, allowing everybody to bring their best self to work every day and promotes growth and development.
• We are fast-paced and challenging.
• Our dress code reflects our image. We are proud to be the most professional service provider in an unprofessional industry.
• Family-oriented, flexible, and accommodating to employees’ needs.