Account Manager

IPEX Group; Columbus (OH); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work

Job summary

IPEX is seeking an Account Manager to lead growth across the Cooling Tower portfolio. You will act as the senior relationship owner for customers, engineers, distributors, and internal teams, driving market strategy and profitable growth.

This is a fully remote role with up to 35% travel across the United States and Canada. You will collaborate with Sales Leadership, provide technical and commercial guidance, and manage a multi-segment territory with strong emphasis on data center cooling

Qualifications

• Bachelor's degree in Engineering or Business is required.
• 3–5 years of relevant sales and/or product management experience in waterworks distribution, cooling tower systems, data center cooling technologies.
• Working knowledge of design plans, construction processes, codes, specifications, and product applications.
• Strong technical, analytical, negotiating, and communication skills with the ability to clearly explain complex concepts.
• Proven ability to build trusted relationships with customers and stakeholders while demonstrating strong business acumen.
• Highly organized with strong problem-solving skills and the ability to manage a large multi-segment territory.
• Proficiency in Microsoft Office, including Excel; familiarity with CRM.
• Basic CAD is an asset.

Responsibilities

• Lead business segment & market development for the cooling tower portfolio.
• Be the trusted go-to for Customer Service, Demand Planning, Supply Planning, Production, and Logistics.
• Drive market strategy, growth opportunities, and profitable expansion.
• Track sales trends and oversee forecast management using IBP fundamentals.
• Represent IPEX at industry, customer, and vendor events.
• Translate customer requirements into product solutions and actionable plans.
• Develop and execute strategic account plans to grow revenue and share of wallet.
• Provide market intelligence to support business strategy and decision-making.

Skills

Customer relationships

Communication

Negotiation

Sales acumen

Technical aptitude

Education

Bachelor's degree in Engineering or Business

Tools

CRM

Excel

CAD

Job description

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We currently have an exciting opportunity as an Account Manager.

This integral and highly visible role is fully remote (United States or Canada) with up to 35% travel. This strategic role combines business segment development, account management, sales engineering, technical sales support, and market development. The Account Manager will lead growth of the assigned portfolio by developing customer relationships, enabling sales excellence, pursuing new business opportunities within the specified markets, and driving market strategy. You will own growth of assigned portfolios, serve as the senior relationship owner for the portfolio and act as a trusted technical and commercial advisor to customers, engineers, distributors, contractors, and internal stakeholders. This role manages around 35% travel.

Portfolio

Segments: Cooling Tower portfolio, with strong emphasis on Data Center Cooling Technologies; Key Accounts under Multi Fittings; and Multi Fittings technical sales, engineering, and product management support.

What You Will DoBusiness Segment & Market Development

Establish yourself internally and in the market as the recognized leader of the portfolio.

As portfolio leader, you will become the trusted go-to for Customer Service, Demand Planning, Supply Planning, Production, and Logistics.

Lead business strategy for the Cooling Tower portfolio — with a strong focus on Data Center Cooling — driving specification, adoption, market penetration, and profitable growth.

Track sales trends and oversee the execution of forecast management following the fundamentals of IBP.

Identify strategic and profitable growth opportunities and develop actionable plans to convert opportunities into sustainable business growth.

Oversee go-to-market decisions and represent IPEX at industry, customer, and vendor events.

Gather customer insights and translate customer requirements into product solutions, executable plans, and forward-motion actions.

Account Management

Build and maintain deep, partner-level relationships with stakeholders, business drivers, and key purchasing decision-makers.

Become the primary point of contact and trusted advisor for your customers.

Maintain a high profile for IPEX / Multi Fittings within key account and position IPEX / Multi Fittings as a trusted, well-organized national partner.

Develop and execute strategic account plans that drive revenue growth, customer retention, and increased share of wallet.

Lead portfolio discussions with Sales Leadership and provide market intelligence to support business strategy and decision-making.

Sales Engineering & Technical Enablement

Serve as the senior technical resource for the portfolio and for Multi Fittings — training and supporting the sales force on applications, codes, standards, and technical support for supporting distributors, engineers, and contractors.

Collaborate with Engineering, Product Management, Sales, Operations, Demand Planning, and Supply Planning to support business objectives and customer success.

What You Will Bring

Bachelor’s degree in Engineering or Business is required.

3–5 years of relevant sales and/or product management experience in waterworks distribution, cooling tower systems, data center cooling technologies.

Working knowledge of design plans, construction processes, codes, specifications, and product applications.

Strong technical, analytical, negotiating, and communication skills with the ability to clearly explain complex concepts both verbally and in writing.

Proven ability to build trusted relationships with customers and stakeholders while demonstrating strong business acumen and a customer-focused approach.

Highly organized with strong problem-solving skills and the ability to effectively manage a large, multi-segment territory.

Proficiency in Microsoft Office, including Excel; familiarity with CRM.

Basic CAD is an asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at