Account Manager

Goodwin; Columbus (OH); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative startup is seeking a dynamic Account Manager to support brokers in achieving their goals. This role involves building strong relationships, providing insights, and collaborating with internal teams to enhance broker experiences. If you thrive in a fast-paced environment and are passionate about customer success, this opportunity allows you to make a significant impact while being part of a close-knit team. Join us in revolutionizing the charter technology space and enjoy a flexible work environment with competitive rewards.

Benefits

Health, Vision, and Dental Plans

401(k) with Match

Uncapped Flexible PTO

Remote Work Options

Qualifications

• 5+ years in account management or customer success.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as the primary contact for brokers, supporting onboarding and success.
• Build trusted relationships and monitor broker performance.

Skills

Account Management

Customer Success

Communication Skills

Relationship Building

CRM Tools Proficiency

Tools

CRM Tools

Job description

Remote - US

Goodwin is seeking an Account Manager to assist with daily support of brokers, serving as their go-to resource and partner in success at Goodwin to help us on our journey to build the world's premier charter technology solutions.

Responsibilities:

1. Serve as the primary point of contact for a portfolio of brokers, supporting their onboarding, growth, and ongoing success.
2. Build strong, trusted relationships and act as a dedicated resource for broker questions, needs, and escalations.
3. Monitor broker activity and performance to proactively offer insights, solutions, and support.
4. Collaborate with internal teams (including Sourcing & Guest Services) to ensure a seamless and responsive broker experience.

Minimum Qualifications:

1. 5+ years of experience in account management or customer success.
2. Excellent communication and relationship-building skills.
3. Proficiency with CRM tools and operational platforms.
4. Comfortable in a fast-paced, ambiguous environment.

Preferred Qualifications:

1. Experience in charter aviation or a service-oriented tech environment.
2. Familiarity with onboarding and customer success processes.
3. Ability to adapt quickly and work collaboratively in a dynamic startup environment.

Total Rewards:

We pride ourselves on offering a robust total rewards package including competitive base salary, health, vision, and dental plans, 401(k) with match, remote work for many positions, and uncapped flexible PTO for salaried roles. The salary for this position is dependent on experience.

Why us?

Do good. Have fun. Get wins. That's what we're about.

We're a small but ambitious team shaking things up in aviation. With a mix of seasoned industry experts and fresh perspectives, we're building something meaningful—and having fun along the way.

We work hard, move fast, and solve tough problems together. As a startup, we value scrappy, self-motivated teammates who roll up their sleeves and get things done.

If you're looking for a chance to build something lasting, make an impact, and be part of a close-knit team, we'd love to hear from you.