Account Manager

PrimeFlight; City of Syracuse (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

PrimeFlight is seeking an Account Manager to maintain client relationships, manage accounts, and promote new business within the aviation services sector. You will ensure client satisfaction, handle payments, resolve issues, and support service or product selection.

The role emphasizes building partnerships, meeting KPIs and SOPs, and collaborating with sales to identify upsell opportunities while coordinating with internal teams for timely service delivery.

Qualifications

• 2 years of customer management or sales experience
• Knowledge of the aviation industry
• Excellent communication skills (reading, writing, speaking)
• Ability to use Microsoft Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronically

Responsibilities

• Develop and maintain strong relationships with clients, understanding their requirements and satisfaction
• Collaborate with clients to identify opportunities for service enhancements and provide solutions
• Coordinate with internal departments to ensure timely and effective delivery of services
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
• Prepare and present regular reports to clients, summarizing service performance and recommendations
• Resolve client inquiries and issues promptly and professionally
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
• Ensure each position is covered and all contract requirements are met
• Assist with tip reporting, call out logs, passenger logs, and required forms
• Ensure staff on-boarding and on-the-job training for staff
• Communicate with airlines and other customers to provide exceptional customer service
• Ensure staff safety standards are met
• Counseling, coaching and participating in disciplinary actions
• Demonstrate regular attendance at job location
• Perform any additional duties as assigned by management

Skills

Customer management

Aviation industry knowledge

English communication

Bilingual English/Spanish

Job description

The Account Manager will be tasked withmaintainingcustomer records, ensuring client satisfaction, and promoting new business. Youare responsible foraccount payment management, issue resolution, andassistancein service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

RESPONSIBILITIES

• Develop andmaintainstrong relationships with clients, understanding their unique requirements and ensuring their satisfaction
• Collaborate with clients toidentifyopportunities for service enhancements and provide solutions to meet their goals
• Coordinate with internal departments to ensure thetimelyand effective delivery of services to clients
• Monitor client accounts, track performance metrics, and analyze data toidentifytrends and areas for improvement
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
• Resolve client inquiries, concerns, and issues promptly and professionally
• Collaborate with the sales team toidentifyupsell and cross-sell opportunities within existing client accounts
• Ensuring each position is covered and all requirements of the contract are met
• Assistingwith tip reporting (if applicable), call out logs, records, passenger logs, electronic passengerassistby staff on shift or any required forms
• Ensuring all incoming staff members have on-the-job training
• Communicating with airlines and other customers to provide exceptional customer service
• Ensure staff is meeting safety standards
• Counseling, Coaching and Participating in Disciplinary Actions
• Demonstrate regular, predictable attendance at job location
• Collaborate with the sales team toidentifyupsell and cross-sell opportunities within existing client accounts
• Perform anyadditionalduties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Bilingual in English/Spanish a plus
• 2 Years of Customer Management or Sales Experience
• Knowledge of the Aviation Industry
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices includingIPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility toacquireneeded credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights,weekendsand holidays
• Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities toperformthe essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability tolift upto 25 pounds
• Position isgenerally sedentary, sitting forlong periodsof time
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists,handsand/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what thecompany reasonablyexpects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlightAviation Services, Inc.is proudto be anequal-opportunityemployer. All applicants and employees are considered and evaluated for positions atPrimeFlightAviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.