Account Manager

Primeflight-Aviation-5; City of Syracuse (NY); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

PrimeFlightAviation Services, Inc. in Syracuse, NY is seeking an Account Manager to maintain client records, ensure satisfaction, manage payments, resolve issues, and help identify new business opportunities. You will build partnerships, monitor KPIs, and follow SOPs while collaborating with internal teams to deliver services.

You will need excellent communication skills, problem-solving abilities, and a background in travel-related fields. Flexible scheduling and 24/7 operations are considered.

Qualifications

• 18+ years of age
• Eligible to work in United States
• Must have valid driver's license with clean record
• Proficient in English (reading, writing, speaking)
• Bilingual English/Spanish a plus
• 2 years of customer management or sales experience
• Knowledge of the Aviation Industry
• Ability to use computers and tablets for reporting
• Excellent communication and problem-solving skills
• Able to pass background check and drug screen

Responsabilités

• Develop and maintain strong relationships with clients and ensure satisfaction
• Collaborate with clients to identify opportunities for service enhancements and solutions
• Coordinate with internal departments for timely delivery of services
• Monitor client accounts and analyze data to identify trends
• Prepare and present regular service performance reports
• Resolve client inquiries and issues promptly
• Identify upsell and cross-sell opportunities within existing accounts
• Ensure contract requirements are met and staff coverage is maintained
• Assist with tip reporting and related administrative duties
• Provide on-the-job training to staff and maintain safety standards
• Communicate with airlines and clients to deliver exceptional service
• Support field operations and flexibility for extended hours when needed

Connaissances

Client relationship mgmt

Sales experience

Communication

Bilingual English/Spanish

CRM systems

MS Office

Formation

High school diploma or equivalent

Outils

MS Office

CRM systems

Description du poste

The Account Manager will be tasked withmaintainingcustomer records, ensuring client satisfaction, and promoting new business. Youare responsible foraccount payment management, issue resolution, andassistancein service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

RESPONSIBILITIES

• Develop andmaintainstrong relationships with clients, understanding their unique requirements and ensuring their satisfaction
• Collaborate with clients toidentifyopportunities for service enhancements and provide solutions to meet their goals
• Coordinate with internal departments to ensure thetimelyand effective delivery of services to clients
• Monitor client accounts, track performance metrics, and analyze data toidentifytrends and areas for improvement
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
• Resolve client inquiries, concerns, and issues promptly and professionally
• Collaborate with the sales team toidentifyupsell and cross-sell opportunities within existing client accounts
• Ensuring each position is covered and all requirements of the contract are met
• Assistingwith tip reporting (if applicable), call out logs, records, passenger logs, electronic passengerassistby staff on shift or any required forms
• Ensuring all incoming staff members have on-the-job training
• Communicating with airlines and other customers to provide exceptional customer service
• Ensure staff is meeting safety standards
• Counseling, Coaching and Participating in Disciplinary Actions
• Demonstrate regular, predictable attendance at job location
• Collaborate with the sales team toidentifyupsell and cross-sell opportunities within existing client accounts
• Perform anyadditionalduties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Bilingual in English/Spanish a plus
• 2 Years of Customer Management or Sales Experience
• Knowledge of the Aviation Industry
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices includingIPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility toacquireneeded credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights,weekendsand holidays
• Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities toperformthe essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability tolift upto 25 pounds
• Position isgenerally sedentary, sitting forlong periodsof time
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists,handsand/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what thecompany reasonablyexpects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlightAviation Services, Inc.is proudto be anequal-opportunityemployer. All applicants and employees are considered and evaluated for positions atPrimeFlightAviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages fromPrimeFlightrelated solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply.Reply STOP to opt out or HELP forassistance.Carriers are not liable for delayed or undelivered messages. Numbers will be usedin accordance withthis Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.