Customer Service Agent- GSO Airport

PrimeFlight Aviation Services; Greensboro (NC); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Career progression

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Agent to warmly greet passengers, answer questions, assist with check-in and boarding, and provide accurate information on schedules and services at the airport.

You will collaborate with airport departments to ensure a smooth passenger experience while adhering to airline policies, security regulations, and safety procedures. The role requires flexibility for various shifts and a strong commitment to service excellence.

Qualifications

• 18 years of age or older
• Legally eligible to work in the United States
• English language proficiency (reading, writing, speaking)
• Minimum 1 year of customer service experience
• Ability to use IPads/Tablets, computers and mobile devices
• Ability to communicate with colleagues and clients (in person and electronically)
• Pass a background check and drug screen
• Ability to obtain required credentials/clearances (FAA, RAIC, TSA, Port Authority)
• Able to work varying shifts including nights, weekends and holidays

Responsibilities

• Greet and assist passengers with check-in, boarding and inquiries
• Provide flight schedules, gate info and airport services
• Process check-in and baggage handling efficiently
• Assist with self-service kiosks and online check-in
• Resolve customer issues professionally and promptly
• Make announcements and inform passengers of changes
• Ensure compliance with airline and airport rules and procedures
• Coordinate with ground staff and crew for smooth experience
• Handle ticket sales, upgrades and re-bookings as needed
• Maintain knowledge of frequent flyer programs and loyalty services
• Support security personnel to ensure safety
• Maintain clean and stocked work area
• Participate in ongoing training to improve service quality
• Demonstrate PrimeFlight customer service and safety standards
• Perform additional duties as assigned

Skills

Customer service

Airport procedures

Communication skills

Education

High school diploma or equivalent

Tools

IPads/Tablets

Computers

Mobile devices

Job description

WHERE FRIENDLY TAKES FLIGHT - BECOME ACUSTOMER SERVICE AGENT TODAY!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities?If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

RESPONSIBILITIES

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries
• Provide accurate information on flight schedules, gate assignments, and airport services
• Handle passenger check-in and baggage processing efficiently and courteously
• Assist passengers with self-service kiosks and online check-in procedures
• Effectively resolve customer issues and complaints in a professional and timely manner
• Make announcements and keep passengers informed about flight changes and boarding times
• Ensure compliance with all airline and airport regulations and procedures
• Handle the boarding process, including verifying travel documents and issuing boarding passes
• Coordinate with ground staff and crew to ensure a smooth passenger experience
• Process ticket sales, upgrades, and re-bookings as needed
• Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
• Collaborate with security personnel to ensure passenger safety and security
• Keep the work area clean, organized, and stocked with necessary materials
• Participate in ongoing training and development to enhance customer service skills
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• One year of customer service experience
• Ability to access and interpret information in print and electronically, including theuseofelectronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to beflexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walkingin an indoor/outdoor environmentas applicable
• Must be able to reach witharms and grasp withhands
• Must be able to push, pull
• Must be able to crawland crouch,at times,in confined tight spaces
• Must be able to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of thearms,wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc.is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.