Account Manager

Buyers Edge Platform; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Flexible PTO

Job summary

Fresh Alliance, a Buyers Edge Platform brand, seeks an Account Manager to oversee day-to-day operation of client accounts and coordinate with AEs, ensuring accurate pricing, order guides, distributor coordination, invoicing accuracy, and food-safety compliance. Role emphasizes cross-functional collaboration and proactive communication to maintain top-tier client service.

The AM will be the central contact for client inquiries, manage renewal tasks, and drive account growth through strategic

Qualifications

• Excellent verbal and written communication skills.
• Strong organization skills including the ability to manage multiple priorities.
• Availability to handle client needs on an as needed basis outside normal business hours.
• Proficient with Salesforce, Tableau, Microsoft Office Tools (Outlook, Excel, Word, Teams).
• Bachelor’s degree in Supply Chain, Business or Logistics is preferred.

Responsibilities

• Independently manage a portfolio of Custom Distribution clients across the QSR, Airlines, and Fast Casual segments.
• Serve as the central point of contact for all corporate client inquiries at the end-user level.
• Act as the primary day-to-day owner of assigned accounts.
• Develop and execute strategic account plans to meet sales targets, support growth, and drive operational efficiency.
• Deliver insights and communication that align supply chain execution with client objectives.
• Provide strategic feedback to category leads and the supply chain team based on ongoing account interaction and market observations.

Skills

Communication

Organization

Client relations

Time management

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain, Business or Logistics

Tools

Salesforce

Tableau

Microsoft Office

Job description

The Account Manager (AM) is responsible for the day-to-day operational management and servicing of assigned client accounts. Working in partnership with Account Executives (AE), the AM owns account execution, including pricing administration, order guide management, distributor coordination, invoicing accuracy, food safety requirements, and operational issue resolution.

The AM serves as the central point of coordination for internal teams and distributor partners, ensuring client programs are accurately maintained across all systems, operational needs are proactively managed, and service commitments are consistently met. Through strong cross-functional collaboration, attention to detail, and proactive communication, the AM helps maintain seamless account operations and a positive client experience.

Who we are:

Fresh Alliance, a Buyers Edge Platform brand, provides procurement services to distributors and foodservice operators with over 50+ years of experience in the fresh category. They procure products directly from 100+ premium grower/shippers and fresh processors, to deliver the best in quality and price. With a commitment to freshness, streamlined logistics, and k-12 services, Fresh Alliance redefines the industry standard, delivering a comprehensive solution and leverages high performance contracts supported by a wide variety of clients. Fresh Alliance is an integral part of the Fresh Division as it directly works with both Fresh Concepts and Produce Alliance providing a direct sourcing and contracting resources to their end user customers.

Your impact:

• Independently manage a portfolio of Custom Distribution clients across the QSR, Airlines, and Fast Casual segments.
• Serve as the central point of contact for all corporate client inquiries at the end-user level.
• Act as the primary day-to-day owner of assigned accounts.

Strategic Account Execution

• Develop and execute strategic account plans to meet sales targets, support growth, and drive operational efficiency.
• Deliver insights and communication that align supply chain execution with client objectives.
• Provide strategic feedback to category leads and the supply chain team based on ongoing account interaction and market observations.

Client Communication & Support

• Conduct regular (typically weekly) client and distributor calls to:
• Resolve issues and manage action items
• Communicate pricing updates and resolve discrepancies
• Provide distribution and logistics support
• Escalate and inform on market conditions and trends

Implementation & Renewal Management

• Oversee key account implementation and renewal tasks, including:
• New account, market, and item rollouts
• Establishing and managing rollout timelines with internal and external stakeholders

Category & Market Insight

• Continuously research and apply industry-specific trends and insights to enhance category strategy and expand service offerings.
• Collaborate with the Account Executive and Director of Client Relations to forecast sales volumes and plan account growth.
• Deliver quarterly account update reports to the broader Custom Distribution team, including the Supply Chain Manager and Director of Client Relations.

Cross-Functional Engagement

• Maintain close, daily communication with internal partners including:
• Business Development
• Supply Chain Management
• Senior Supply Chain Analysts
• Pricing & Food Safety Teams

Client Experience & Review

• Support facilitation of client business reviews, site visits, product testing, and attendance at client conferences.

Cross-Training & Development

• Become cross-trained in core Custom Distribution supply chain functions to better support account needs and ensure continuity.

About you:

• Excellent verbal and written communication skills
• Strong organization skills including the ability to manage multiple priorities
• Availability to handle client needs on an as needed basis outside normal business hours
• Proficient with Salesforce, Tableau, Microsoft Office Tools (Outlook, Excel, Word, Teams)
• Bachelor’s degree in Supply Chain, Business or Logistics is preferred

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.