Account Manager*

ViziRecruiter,LLC.; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

McKenney’s is looking for an ACS Account Manager based in Charlotte, North Carolina. The position focuses on sales, customer relations, and project management for controls contracts.

The ideal candidate should have experience in HVAC services and building automation, along with strong skills in customer service and time management. Local travel may be required, and a high school diploma is essential.

Qualifications

• 3 years of HVAC or controls services-related sales experience.
• 5 years of building automation and control systems experience.
• Basic experience with Windows or macOS environments.

Responsibilities

• Develop new business through marketing and strategic outreach.
• Build strong customer relationships to encourage loyalty.
• Prepare accurate cost projections based on project scope.

Skills

Customer service excellence

Time management

Problem-solving

Mechanical aptitude

Education

High school diploma or GED

Bachelor's Degree

Tools

Windows

macOS

Word processing software

Spreadsheet applications

Job description

Introduction

McKenney’s has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportunity employer, we provide comprehensive benefits and give you a firm foundation for the future.

Overview

The ACS Account Manager is focused on new controls contract sales, customer relations, collection resolution, project management, and retrofit/upgrade project sales.

Responsibilities

• Marketing and sales efforts involve promoting company services and developing new business through strategic outreach and client engagement.
• Customer development and retention focus on building strong relationships, meeting client needs, and encouraging long-term loyalty.
• Estimating and budgeting by preparing accurate cost projections based on labor, materials, and the scope of work.
• Written proposals developed to clearly communicate scope, pricing, and timelines in a professional and persuasive format.
• Planning and scheduling include creating detailed timelines to guide team activities and meet project deadlines.
• Cost control involves monitoring project expenses and implementing adjustments to stay within budget.
• Ensuring quality and performance means upholding standards and verifying that work meets or exceeds expectations.
• Timely invoicing and cash flow management require issuing invoices promptly and following up to ensure on-time payments.
• Warranty administration includes managing post-project issues and ensuring prompt, effective resolution of warranty claims.
• Review and understand contractual scope and project documents (drawings, submittals, equipment operations, and maintenance manuals).
• Ensure quality, performance, and adherence to project requirements, enforcing safety and quality standards.
• Promote and uphold McKenney’s safety absolutes, best practices, and company culture.
• Participate in project planning and execution to maximize SQPCE performance.
• Act as a company ambassador by marketing and promoting consistent and excellent project implementation.
• Understand, practice, and promote all company values and operational procedures.

Requirements

Education and Experience

• High school diploma or GED.
• 3 years of HVAC or controls services-related sales.
• 5 years of building automation and control systems experience or vocational training.
• Must have basic experience in Windows or macOS environments, working knowledge of word processing, spreadsheets, e-mail, Web-enabled applications, and database software.

Preferred Requirements

• Controls service experience.
• Bachelor’s Degree.
• Sales and presentation experience.

Knowledge, Skills, and Abilities:

• Self-motivated, team-oriented, and able to work independently.
• Highly adaptable and able to respond quickly to changing customer demands.
• Strong desire to provide excellent customer service with a genuine passion for the company and industry.
• Excellent time management skills: able to prioritize, balance urgent vs. important tasks, manage multiple deadlines, and maximize efficiency.
• Committed to accuracy, quality, and meeting challenging work goals and deadlines.
• Good mechanical aptitude with the ability to read and understand various technical drawings (mechanical, electrical, plumbing, architectural, civil, structural).
• Strong problem-solving and reasoning abilities.
• Willingness to take on additional responsibilities and manage priorities with minimal guidance.
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others.
• Professional and polished image that inspires confidence and trust.

Working Conditions and Physical Efforts

• Work involves moderate exposure to elements, such as hot/cold temperatures, dirt, dust, and/or loud noises.
• The work environment involves some exposure to construction, mechanical, and electrical-related hazards or physical risks, which require following basic safety precautions.
• Moderate physical effort. Requires handling of average weight objects up to 50 pounds and extensive standing and walking.
• Work requires local and occasional out-of-town travel to job sites and customer locations.
• Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and scaffolds, and to negotiate work areas under construction.