Account Manager

MYgroup; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

401K

Job summary

MYgroup is seeking an Account Manager in Charlotte, NC to join our sales and marketing team. You will act as the primary client contact, manage databases and CRM, and drive on-brand campaigns across platforms.

Travel may be required as we support client implementations and health fairs. Ideal candidates have a Bachelor's in marketing or related field and 5+ years in account management or marketing, with strong copywriting and project management skills.

Qualifications

• Bachelor's degree in marketing/communications or related field.
• Five+ years' experience in account management or marketing.
• Strong written and verbal communication skills.
• Proven ability to manage databases and account management software.
• Experience with email marketing campaigns and website maintenance.

Responsibilities

• Serve as primary point of contact for client organizations.
• Manage CRM and database tasks.
• Distribute promotional materials and respond to client requests.
• Ensure timely, on-brand communications and follow-ups.
• Prepare quarterly utilization reports and interpret results.
• Create and execute email marketing campaigns.
• Support website updates to maintain brand consistency.
• Deliver onboarding and training sessions for new clients and teams.
• Assist with sales proposals and RFP responses.
• Provide leads to sales team for consulting solutions.

Skills

Attention to detail

Copywriting

Interpersonal skills

Project management

Database management

Email marketing

Website maintenance

Design basics

MS Office suite (Word/PowerPoint/Excel

Teams and Zoom

Customer service

Multitasking

Education

Bachelor's degree in marketing/communications or related field

Tools

MS Office suite: Word/PowerPoint/Excel

Teams

Zoom

Canva

Job description

Position Description

Title: Account Manager

Status: Full time

Location of Position: Charlotte, NC; Client Companies

Work Schedule: Typical business day is Monday through Friday 8am to 5pm. The expectation is that the hours will vary to meet the needs of the client companies and cover the duties of the position. Travel may be required.

Position Summary

The Account Manager is an integral part of our sales and marketing team, providing customer service and account management to client organizations of MYgroup. The Account Manager is the primary point of contact for the client organization, typically professionals in administration, human resources, and benefits, and is responsible for being responsive to their needs and building the highest levels of customer satisfaction. Our Account Managers each have a specialty they bring to the role. This Account Manager position will specialize in marketing, ensuring brand consistency and exposure across MYgroup’s platforms.

Essential Duties and Responsibilities

• Play a critical role in the new client organization implementation process
• Conduct database and CRM management
• Distribute promotional materials at implementation and upon request
• Ensure that all client issues and service requests are addressed by MYgroup in a timely manner and to the expectation of the client
• Provide proactive, professional, and friendly follow ups with clients
• Prepare and distribute utilization reports on a quarterly basis and interpret as needed
• Create and execute email marketing campaigns
• Facilitate website updates and ensure materials are consistent and on-brand
• Facilitate orientation sessions in person and via webinar for new and existing client organizations
• Attend onsite health fairs for client organizations
• Support the creation of sales presentations and training programs
• Assist with responding to RFPs and creating proposalsUpdate documents and presentations for consistency and ensure brand cohesiveness
• Provide potential leads to sales team for consulting solutions
• Inform assigned clients of new services, partnerships and/or products

Qualifications & Skills

• Bachelor's degree in marketing/communications or a related field
• Minimum of five years' experience in the account management or marketing field
• Attention to detail
• Robust copywriting skills
• Excellent interpersonal skills both orally and written
• Proven project management experience with strong collaboration skills and a focus on completing initiatives on budget and deadline
• Demonstrated experience managing databases and account management software
• Demonstrated experience in email marketing campaigns and website maintenance
• Basic design knowledge, with Canva experience preferred
• Proficiency in MS Office suite: Word, PowerPoint and Excel, plus Teams and Zoom
• Excellent presentation and customer service skills
• Professional work ethic and demeanor
• Ability to multitask and manage time wisely

Supervisory Responsibilities

N/A

Benefits

• Health insurance, dental insurance, vision insurance, life insurance, employee assistance program, and 401K.

MYgroup is an equal opportunity employer. We are committed to nurturing a diverse, inclusive corporate culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.