Account Manager

Zippertubing Company; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Zippertubing Company is seeking an Account Manager in Chandler, AZ to manage B2B sales and order processes in a fast-paced manufacturing environment. You will coordinate with Engineering, Production, Quality, Shipping, and Sales teams to ensure accurate orders before production.

As the primary contact, you will build strong customer relationships, drive cross-selling opportunities, and maintain CRM/ERP records while delivering exceptional service from inquiry through delivery.

Qualifications

• Associate or Bachelor’s degree in Business, Communications, or related field preferred.
• 4+ years in Manufacturing Sales, Account Development/Management, or Customer Operations.
• Experience with CRM/ERP systems and Microsoft Office.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Coordinate complex customer orders with Engineering, Production, Quality, Shipping, and Sales teams.
• Maintain accurate customer and order information in CRM/ERP.
• Monitor orders and resolve issues to ensure on-time delivery.
• Assist with cross-functional communication and government solicitations when applicable.

Skills

Problem solving

Attention to detail

Organization

Multitasking

Communication skills

Education

Associate or Bachelor’s degree in Business/Communications

Tools

CRM/ERP systems

Microsoft Dynamics

Microsoft Office

Job description

B2B Sales | Order Management | Manufacturing Sales Operations

Chandler, AZ | Full-Time | Onsite

Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Also searched as

• Customer Account Coordinator
• Customer Success Associate
• Customer Support Specialist
• Order Management Specialist
• Customer Experience Coordinator

Zippertubing Company

Account Manager

Account Manager

B2B Sales | Order Management | Manufacturing Sales Operations

Chandler, AZ | Full-Time | Onsite

Monday–Thursday: 6:00 AM – 3:30 PM Friday: 6:00 AM – 10:00 AM Also searched as:: Customer Operations Associate

• Customer Account Coordinator
• Customer Success Associate
• Customer Support Specialist
• Order Management Specialist
• Customer Experience Coordinator
• Inside Sales Coordinator
• Client Services Coordinator
• Sales Support Specialist
• Inside Sales Specialist

Text: AcctMgr926 to [phone]

About Zippertubing®

The Zippertubing Company is a privately held, American-owned manufacturer that has been delivering innovative engineered solutions since 1957. With approximately 40–50 employees, we're large enough to support customers around the world while remaining small enough for every employee to make a meaningful impact.

Our customized cable protection, wire harness, and engineered shielding solutions support mission-critical applications across Aerospace, Defense, Medical, Automotive, Space, and Industrial markets. Every solution we manufacture is designed specifically to meet our customers' unique requirements.

At Zippertubing, innovation, collaboration, and continuous improvement are part of our culture. We are looking for professionals who enjoy solving problems, building relationships, and contributing to a team where every role matters.

Position Summary

The Account Manager plays a vital role in delivering an exceptional customer experience from initial inquiry through final product delivery.

Rather than working in a traditional call center environment, you'll coordinate complex customer orders, collaborate with Engineering, Production, Quality, Shipping, and Sales teams, and ensure every order is accurate before entering into production.

This position is ideal for someone who enjoys balancing customer relationships with operational excellence while working in a fast-paced manufacturing environment.

Success in this role requires strong organization, attention to detail, critical thinking, and the ability to manage multiple priorities with confidence.

What You'll Do

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries via phone, email, live chat, and in person.
• Account Development by identifying cross-selling opportunities, and driving product adoption.
• Build trusted relationships by providing responsive, professional service.
• Keep customers informed throughout the order lifecycle.

Order & Account Management

• Prepare, review, and process customer quotes and sales orders.
• Verify order accuracy including pricing, quantities, specifications, and shipping requirements.
• Manage order revisions, cancellations, returns (RMA), and customer requests.
• Coordinate payment processing and customer documentation.

Cross-Functional Coordination

• Partner with Engineering, Technical Sales, Production, Quality, Shipping, and Purchasing to ensure customer requirements are accurately translated into manufacturable solutions.
• Communicate changes and priorities across departments.
• Assist with government solicitations and customer-specific requirements when applicable.

Systems & Process Management

• Maintain accurate customer and order information within Microsoft Dynamics CRM/ERP.
• Monitor open orders and proactively resolve issues before they impact delivery.
• Identify opportunities to improve processes and enhance the customer experience.
• Maintain organized documentation and records.

What Makes Someone Successful

The ideal candidate:

• Enjoys solving problems and finding solutions.
• Takes ownership of customer issues until they're resolved.
• Thrives in a structured, detail-oriented environment.
• Learns new systems quickly.
• Communicates professionally with both customers and internal teams.
• Works well independently while collaborating across departments.
• Enjoys balancing multiple priorities in a fast-paced environment.

Qualifications Required

• Associate or Bachelor’s degree in Business, Communications, or a related field preferred. Equivalent combinations of education, professional training, and relevant work experience will also be considered.
• 4+ years of experience in one or more of the following:
• Manufacturing Sales
• Account Development
• Account Management
• Customer Operations
• Customer Success
• Account Coordination
• Order Management
• Customer Service (B2B)
• Sales Support
• Manufacturing Customer Support
• Client Services
• Experience using CRM and/or ERP systems in a professional environment.
• Strong Microsoft Office skills, including Outlook, Excel, and Word.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Demonstrated problem-solving and critical-thinking abilities.

Preferred

• Experience supporting manufacturing, industrial, aerospace, medical device, electronics, or engineered products.
• Experience with Microsoft Dynamics or similar ERP systems (SAP, Oracle, Epicor, NetSuite, Infor, etc.).
• Experience supporting customized or engineered-to-order products.

Benefits