Account Manager

Integrated Connection, LLC; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Integrated Connection, LLC is seeking an on-site Account Manager in Cedar Rapids, IA to oversee day-to-day client relationships and logistics coordination. You will act as the primary contact for shipment status updates, performance inquiries, and documentation, coordinating freight bookings across modes and ensuring timely communication.

Responsibilities include monitoring shipments, resolving service issues, analyzing activity, and proposing tailored solutions to support client goals while

Qualifications

• Experience managing client relationships and acting as primary contact.
• Knowledge of truckload, LTL, flatbed, drayage, warehousing, cross-border freight operations.
• Experience coordinating shipments, scheduling, issue resolution, and process improvements.
• Strong communication and collaboration with internal teams and external partners.
• Attention to detail, multitasking, and accurate record-keeping in fast-paced settings.
• Proficiency with transportation management systems (TMS) and common logistics software.
• Experience in logistics, transportation, or supply chain account management; 3PL or brokerage a plus.
• Education in business, supply chain, logistics or related field, or equivalent work experience.

Responsibilities

• Oversee day-to-day client relationships as the primary point of contact for logistics coordination.
• Manage freight bookings across multiple modes and monitor shipment progress.
• Resolve service issues and ensure accurate documentation and timely communication.
• Analyze account activity and propose tailored logistics solutions to support client goals.
• Collaborate with internal operations, carrier partners, and external stakeholders to maintain service quality.

Skills

Client relationship management

Logistics and transportation knowledge

Operational coordination

Communication and collaboration

Organizational and time-management

TMS proficiency

3PL or brokerage experience

Education

Associate or Bachelor's degree in business or supply chain/logistics

Job description

Company Description

Integrated Connection, LLC is a full-service third-party logistics (3PL) provider offering truckload, LTL, flatbed, drayage, warehousing, transload, rail, and cross-border freight coordination. The company focuses on reliability, visibility, and service excellence, helping clients maintain efficient, dependable supply chains. Integrated Connection, LLC serves a diverse portfolio of clients across transportation, manufacturing, retail, and distribution while prioritizing confidentiality and trust. The team delivers practical, customer-focused solutions for domestic and cross-border shipments, specialized cargo, and complex logistics needs. At every stage of the supply chain, the company is committed to building trust, resolving challenges quickly, and adding measurable value.

Role Description

This is a full-time, on-site Account Manager role based in Cedar Rapids, IA. The Account Manager will oversee day-to-day client relationships, serving as the primary point of contact for logistics coordination, shipment status updates, and performance inquiries. Responsibilities include managing freight bookings across multiple modes, monitoring shipment progress, resolving service issues, and ensuring accurate documentation and timely communication. The role will involve analyzing account activity, identifying process improvements, and proposing tailored logistics solutions that support client goals and operational continuity. The Account Manager will collaborate closely with internal operations, carrier partners, and external stakeholders to maintain service quality, meet deadlines, and support long-term account growth.

Qualifications

• Client relationship management and account stewardship skills, including experience serving as a primary contact and building long-term partnerships.


• Logistics and transportation knowledge, such as familiarity with truckload, LTL, flatbed, drayage, warehousing, and cross-border freight operations.


• Operational coordination and problem-solving skills, including shipment scheduling, issue resolution, and process improvement within supply chain environments.


• Communication and collaboration skills, with the ability to provide clear updates, manage expectations, and work effectively with internal teams and external partners.


• Organizational and time-management skills, including attention to detail, multitasking in a fast-paced setting, and maintaining accurate records.


• Comfort with using transportation management systems (TMS), spreadsheets, and other logistics-related software; strong general computer literacy.


• Relevant experience in logistics, transportation, or supply chain account management; prior 3PL or brokerage experience is a plus.


• Preferred education: associate or bachelor's degree in business, supply chain, logistics, or a related field, or equivalent work experience.


• Ability to work on-site in Cedar Rapids, IA, with a professional, customer-focused approach and a commitment to service excellence.