Account Manager

MD Building Services, Inc.; Bridgewater (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Cell phone reimbursement

Company car

Employee discount

Flexible schedule

Paid time off

Paid training

Travel reimbursement

Job summary

A cleaning services firm in Bridgewater, MA, is seeking an Account Manager to maintain client relationships and provide exceptional customer service. The ideal candidate will have experience in account management and strong communication skills. The role includes responsibilities such as being the main contact for clients, identifying upsell opportunities, and training new hires. Benefits include a company car, flexible schedule, and paid time off.

Qualifications

• Proven work experience as an Account Manager or relevant role.
• Experience in janitorial custodial or cleaning in a Supervisory capacity.
• Ability to juggle multiple account management projects while maintaining attention to detail.

Responsibilities

• Be the lead point of contact in all matters concerning client needs and concerns.
• Stay on top of accounts to ensure services meet client needs and budgets.
• Identify upsell opportunities and regular communication with the sales team.
• Train new hires and build lasting relationships with employees.
• Develop training methods and employee retention programs.

Skills

Account management experience

Supervisory janitorial experience

Communication skills

Multi-project management

Spanish and Portuguese proficiency

Job description

At MD Building Services, our client relationships are the top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.

The ability to speak Spanish and Portuguese would be a be an advantage.

Our ideal candidate will have a passion for helping others, and a drive for providing exceptional customer service. Applicants should also be comfortable working with organizational software and be available to visit clients throughout New England. The account manager will be given a vehicle for official use and a tremendous opportunity for advancement within this fast-growing company. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward.

Responsibilities

Be the lead point of contact in all matters concerning client needs and concerns.

Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their need

Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Train new hires and build lasting relationships with employees

Develop, training methods and employee retention programs

Skills

Proven work experience as an Account Manager or relevant role

Janitorial custodial or cleaning experience in a Supervisory capacity

Demonstrable ability to communicate with and train employees to the highest professional standards.

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

Strong verbal and written communication skills

Job Type: Full-time

Salary: $50,000.00 per year

Benefits:

Cell phone reimbursement

Company car

Employee discount

Flexible schedule

Paid time off

Paid training

Travel reimbursement

Schedule:

Monday to Friday

On call

Weekends as needed

Supplemental pay types:

Commission

Yearly bonus

Travel requirement:

Travel

Ability to commute/relocate:

Marlborough, MA 01752: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person