Account Manager

Consolidated Electrical Distributors; Bowling Green (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus

Profit Sharing

Health Insurance

Paid Vacation

Paid Holidays

401(k)

Job summary

Consolidated Electrical Distributors (CED) is seeking an Account/Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The role requires multitasking, organization, and proactive initiative within a fast-paced environment.

Reports to: PC Manager. Responsibilities include order processing, pricing discussions, forecasting support, and customer service for walk-in retail customers, with some travel possible.

Qualifications

• 1+ years of customer service/administrative experience preferred.
• Computer proficiency required.
• Ability to handle multiple priorities with a high level of service.

Responsibilities

• Proactive account management for assigned customers to ensure a consistently positive experience.
• Write up customer orders and engage in pricing and availability discussions.
• Create processes to help customers stay organized and forecast upcoming needs.
• Engage in ongoing learning about solar equipment to advise on products and alternatives.
• Provide input to inform purchasing decisions based on customer interactions and relationships.
• Assist walk-in retail customers and handle cash/credit sales transactions.
• Answer telephone inquiries, take orders, provide directions, route calls, and take messages.
• Prepare/pick sales orders to support warehouse activities.
• Contribute to marketing, events and showroom communications; update lobby displays and literature.
• Other duties as assigned.

Skills

Customer service

Administrative experience

Computer proficiency

Multitasking

Communication skills

Education

Bachelor's degree in related field

OR 2 years industry experience

Job description

Summary

Job title: Account Manager

Job ID: null

Department: Bowling Green - CED

Location: null-null

Description

Summary:

We are looking for an Account/Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: PC Manager

Minimum Qualifications:

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)- retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
• Computer proficiency is required
• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
• Must have stellar communication skills, both written and verbal
• Must be organized, possess strong problem-solving skills
• Must show initiative, self-motivation, perseverance

Preferred Qualifications:

• Bachelor's degree in related field
• OR 2 years industry experience

Working Conditions:

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel - both by car and by air.

Supervisory Responsibilities: No

Essential Job Functions:

• Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
• Write up customer orders, engage in pricing and availability discussions.
• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
• Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
• Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
• Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
• Telephone sales support - answer customer questions, take orders, give directions, route calls, take messages.
• Prepare/pick sales orders in support of the warehouse team.
• Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
• Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation:

The following additional compensation may be applicable for this position:

• Bonus
• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions
• Disability Insurance
• Life Insurance
• 401(k)
• Paid Sick Leave
• Paid Holidays
• Paid Vacation
• Health Savings Account (HSA) and matching
• Dependent Care Flexible Spending Account (FSA)
• Teledoc
• Paid Pregnancy & New Parent Leave