Account Manager

Profitero; Boston (MA); Hybrid; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to join their Customer Success team in Boston. This role involves managing a growing portfolio of clients, ensuring they derive maximum value from the company's eCommerce tools. You will serve as the main point of contact for clients, providing expert guidance and fostering strong relationships. With a focus on client satisfaction and strategic growth, this position offers the opportunity to make a significant impact in a collaborative environment. If you are passionate about client success and eager to contribute to a thriving team, this role is perfect for you.

Benefits

401K plan with match

Flexible PTO

Employee Assistance Program (EAP)

Free on-site amenities including snacks and coffee

Access to Personal Learning Development Library

Volunteer opportunities

Work from any of the 100+ countries for six weeks a year

Qualifications

• 2-5 years of experience in account management or customer success.
• Experience with SaaS solutions preferred.

Responsibilities

• Manage client relationships and ensure high satisfaction.
• Provide feedback to the engineering team for product improvement.

Skills

Account Management

Customer Success

Analytical Skills

Communication Skills

Organizational Skills

Interpersonal Skills

eCommerce Knowledge

Education

Bachelor's Degree

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Profitero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70.00/yr - $80.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Profitero

Location: 40 Water Street, Boston MA (3x/week in Boston office)

Role overview:

We are looking to hire an Account Manager on our Customer Success team to help manage our rapidly growing portfolio of clients. As an Associate Account Manager you will be responsible for supporting and developing our growing branded customer base. You will engage with a rapidly expanding portfolio of CPG brands and you will be their main point of contact.

What you'll do:

• Help our clients derive significant value from the Profitero tool, through deep understanding of how to leverage eCommerce data and expert knowledge of the application, leading to high satisfaction and uncontested renewals
• Serve as the customer’s main point of contact, being able to respond to immediate questions or pull in SME’s to solve more complex topics
• Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform
• As a product expert and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
• Setting client expectations with SaaS platforms in Agile environments, consistently working to achieve a high say:do ratio
• Help teammates understand and prioritize work so that deadlines are met and work is completed on time
• Provide context and business perspective so that Strategy & Insights reports are actionable and relevant to business teams
• Use excellent communication, influence and collaboration skills to solve problems
• Be or become an eCommerce expert
• Responsible for all aspects of the renewal process (ARR on existing accounts)
• Build a up-sell/renewal strategy for each account
• Ensuring data accuracy in customer accounts

Who you are:

• 2-5 years of relevant account management/customer success experience with proven track record of high client satisfaction
• Experience with supporting a SaaS based solution, ideally with an analytical focus, preferred
• Strong analytical skills and ability to use data to help clients make informed decisions
• Must demonstrate excellent communication (written and oral) and active listening skills
• Outstanding organizational skills, attention to detail and ability to multitask to effectively prioritize and manage workflow
• Strong interpersonal skills and experience working with remote team members
• Strong competitive drive & goal driven-should have strong desire to exceed expectations
• Self-starter and highly motivated; ability to quickly “think on your feet”
• eCommerce, CPG, and/or supplier-side experience is a plus

Why you want to work at Profitero:

Profitero cares about its employees. As a company we feel that as our employees are always going the extra mile, so should we. That’s why we offer fantastic benefit packages to our employees, including:

• Smart, genuine and cool people work here
• Competitive salary ***commensurate with experience
• 401K plan with match
• Flexible PTO
• Employee Assistance Program (EAP)
• Free on-site amenities including office snacks, coffee barista, beer & wine
• Access to Personal Learning Development Library
• Publicis ‘Work Your World’ initiative: every employee will be able to work from any of the 100+ countries where Publicis operates, for six weeks a year
• Volunteer opportunities

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, General Business, and Customer Service

• Industries

  Marketing Services and Software Development

Referrals increase your chances of interviewing at Profitero by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Paid paternity leave

Tuition assistance

Disability insurance

Get notified about new Account Manager jobs in Boston, MA.

Regional Account Manager Foodservice, East

International Retail Account Manager, UK and Australia

Boston, MA $70,200.00-$150,100.00 2 weeks ago

Entry Level Account Manager - Boston, MA

Account Manager, Strategic Partnerships | Boston Area

Boston, MA $75,000.00-$85,000.00 2 weeks ago

Boston, MA $65,000.00-$77,000.00 2 weeks ago

Boston, MA $70,000.00-$75,000.00 3 weeks ago

Account Manager, Strategic Partnerships | Boston Area

Cambridge, MA $75,000.00-$85,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.