Account Manager

eMolecules; Boston (MA); Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

401(k) match

PTO and holidays

Medical, dental, and vision coverage

Life insurance and disability

Job summary

eMolecules, Inc. is seeking an Account Manager to own and grow a portfolio of customer accounts across pharma, biotech, and academia in a remote-capable role based in the Greater Boston area.

The position offers a base salary of $140k–$160k with a 20% bonus target, plus benefits, and travel up to 20% as needed. The role requires building relationships with researchers and procurement teams, driving order growth, and expanding product adoption while coordinating with sales, scientific

Qualifications

• A degree in chemistry or related science field.
• 3+ years in a customer-facing role in the science industry or equivalent.
• Experience with CRM systems such as Salesforce, NetSuite, or HubSpot.
• Strong Excel and PowerPoint skills.
• Excellent listening, negotiation, and presentation skills; ability to influence stakeholders at all levels.
• Ability to juggle multiple accounts and projects with sharp attention to detail.
• Preferred: knowledge of ERP software (NetSuite a plus).

Responsibilities

• Own and grow your accounts.
• Find upsell and cross-sell opportunities and expand product adoption across customer organizations.
• Build stakeholder maps for your accounts to develop enterprise relationships.
• Build strong relationships with scientific and procurement stakeholders at all levels, up to executives.
• Run regular business reviews and site visits; onboard new customers and ensure timely delivery of solutions.
• Collaborate with sales, scientific consultants, and operations to drive new business and support campaigns.

Skills

Customer relationship management

Negotiation

Presentation

Attention to detail

Entrepreneurial mindset

Education

Bachelor's degree in Chemistry or related science

Tools

Salesforce

NetSuite

HubSpot

Excel

PowerPoint

Job description

Account Manager – Remote (Greater Boston Area)

Grow and deepen relationships with customers in one of the world’s most concentrated life sciences hubs. This remote role is based in the Greater Boston area and pays a $140k-$160k base plus a 20% bonus target. You’ll help scientists accelerate drug discovery by making sure our customers get the most out of eMolecules.

eMolecules is hiring an Account Manager to own and grow a portfolio of customer accounts across pharma, biotech, and academia. If you’re a relationship builder who loves understanding a customer’s science and business goals, and who can speak the language of both researchers and procurement teams, we’d love to meet you.

What You’ll Do

Own and grow your accounts

• Serve as the primary point of contact for your assigned accounts, driving order growth and hitting defined growth targets for each one
• Find upsell and cross-sell opportunities and expand product adoption across customer organizations
• Build stakeholder maps for your accounts, with the aim of developing them into enterprise relationships

Be a trusted advisor

• Build strong relationships with scientific and procurement stakeholders at every level, up to the executive suite
• Run regular business reviews and site visits, on your own or alongside our commercial team, on a monthly, quarterly, or semi-annual cadence depending on the account
• Guide new customers through onboarding and make sure our solutions are delivered on time and in line with their goals

Win as a team

• Work with our commercial sales team and scientific consultants to drive new business in a team-selling environment
• Respond quickly to inbound quote requests and help prepare RFPs and tenders
• Support Sales Enablement campaigns and events that generate leads

You’ll also track bookings and revenue against your goals, keep sharp on competitors, and partner with operations, support, and finance teams to resolve order and service issues and keep things running smoothly for your customers.

What You Bring

• A degree in chemistry or a related science field
• 3+ years in a customer-facing role in the science industry, or an equivalent combination of education and experience
• Experience with CRM systems such as Salesforce, NetSuite, or HubSpot, plus strong Excel and PowerPoint skills
• Excellent listening, negotiation, and presentation skills, with the ability to influence stakeholders at all levels
• The ability to juggle multiple accounts and projects with sharp attention to detail
• An entrepreneurial, customer-focused mindset
• Preferred: knowledge of ERP software (NetSuite a plus) and familiarity with systems our customers use

Location and Travel

This is a remote role. The ideal candidate is based in the Greater Boston area for easy access to Boston Logan International Airport and to customers across the Boston–Cambridge life sciences corridor. Expect travel up to 20% for customer visits, industry events, and company meetings.

Compensation and Benefits

• $140k-$160k base salary, based on experience, plus a 20% annual bonus target
• 401(k) with a 4% company match
• 15 days of PTO, 40 hours of sick time, 10 paid holidays, and 2 floating holidays
• Medical (including an HSA plan with a company contribution), dental, and vision coverage starting the first of the month after hire
• Company-paid life insurance, long-term disability, and Employee Assistance Program
• FSAs, voluntary insurance options, and employee discounts

Why eMolecules

You’ll have remote flexibility, a portfolio of high-impact customer relationships, and the chance to help scientists around the world accelerate drug discovery.

About Us

Founded in 2005, eMolecules is the industry’s leading digital chemical search engine and a one-stop shop for compound procurement and management. With offices across North America and Europe, we connect chemists to the world’s largest readily available chemical space, helping R&D teams work faster and more efficiently.

We are an equal opportunity employer committed to building a diverse and inclusive workplace.

We welcome applications from all qualified candidates.