Account Manager

GSD&M; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

GSD&M in Austin seeks an Account Manager to drive flawless execution from briefing to release, championing cross‑functional collaboration and client success. You’ll be the backbone of the account team, ensuring all projects align with broader brand goals and client strategy.

The ideal candidate brings 2+ years of agency experience, strong presentation and writing skills, and a proactive mindset. This role emphasizes collaboration, organization, and delivering results in a fast-paced environment.

Qualifications

• BA required, preferred concentration in advertising, communications or marketing.
• 2+ years of agency experience (preferred) or related communication industry experience that provides an understanding of advertising, marketing, paid and social media, creative, production, research, direct marketing, finance, etc.
• Strategic thought leadership
• Strong presentation and writing skills
• Strong listening and interpersonal skills
• Management/team-building skills
• Effectively and confidently balance the dual expectations and business goals of clients and the agency.
• Anticipate and address potential client issues, advising agency management in time to act proactively.
• Must be highly organized and detail-oriented in a production intensive environment
• Proficient in MS Office Suite or Mac equivalent

Responsibilities

• Lead the creative process from briefing to presentation and production through release.
• Summary: manage status reports, oversee estimates/billing, craft conference reports and meeting agendas, help with meeting prep.
• Be in lock step with your Project Manager to optimize resources and timing.
• Build trust with clients and internal stakeholders to ensure successful meetings and outcomes.
• Champion intelligent and inspiring strategy translating client business into day-to-day account activity.
• Partner with creative teams to deliver cutting-edge, smart work that meets client needs.
• Train and empower Assistant Account Managers and interns.
• Lead the account team towards flawless execution and cross-departmental collaboration.
• Foster relationships with clients and partner agencies to drive client success and business growth.

Skills

Strong presentation and writing skills

Strong listening and interpersonal

Management and team-building

Proficient in MS Office Suite

Strategic thought leadership

Excellent communication

Education

BA in advertising, communications or marketing

Tools

MS Office Suite or Mac equivalent

Job description

Job Description

At GSD&M, we’re on a mission to build First & Only brands, meaning the first to do it and the only ones who can. We’re able to do this because we set a high bar for ourselves and our work. We care about what we put out in the world. We’re humans who like other humans. Our ideas make a difference. Shift culture. Create a smile. Inspire change. Initiate belly laughs. Deepen our understanding of the world and ourselves. We grow. We learn. We get better. We do it all over again. Because that’s what it takes to build and be First & Only.

• TRAVEL: 10-20%
• FLSA STATUS: Exempt
• SUPERVISORY RESPONSIBILITIES: Yes
• LOCATION: Austin

Agency

GSD&M

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

At GSD&M, we’re on a mission to build First & Only brands, meaning the first to do it and the only ones who can. We’re able to do this because we set a high bar for ourselves and our work. We care about what we put out in the world. We’re humans who like other humans. Our ideas make a difference. Shift culture. Create a smile. Inspire change. Initiate belly laughs. Deepen our understanding of the world and ourselves. We grow. We learn. We get better. We do it all over again. Because that’s what it takes to build and be First & Only.

• DEPARTMENT: Account Leadership
• REPORTS TO: Account Supervisor
• TRAVEL: 10-20%
• FLSA STATUS: Exempt
• SUPERVISORY RESPONSIBILITIES: Yes
• LOCATION: Austin

POSITION FUNCTION

As an Account Manager, you are the backbone of the account team. You are closest to every project on the status report and you understand how those projects relate back to the bigger goals of the brand. You are the champion of “flawless execution” and foster the creative process from briefing to presentation and production through release. The ideal Account Manager is someone who is eternally optimistic, an exceptional communicator, an organizational expert and an advocate for cross-departmental integration.

SWEAT THE SMALL STUFF.

Nailing the everyday tasks is one way to ensure that your account will run smoothly. Managing job change forms, owning status reports, overseeing estimates/billing, crafting and distributing conference reports and meeting agendas, helping with meeting prep—having all of these expected elements in place and moving seamlessly allow you and your team to focus on what truly makes a difference.

OWN THE PROCESS.

To a senior account leader, there is nothing more comforting than someone who always delivers. Lead the creative process from briefing to presentation and production through release. Problem solve, find solutions and remove roadblocks to great work. Be in lock step with your Project Manager. It is your responsibility to be sure that your PM always understands what’s hot, what’s coming up and what we should be preparing for in the future. Work with that partner closely to be sure we are getting the most advantageous resources and timing. Make it your personal mission to make every client meeting successful. Take the time to think through who is attending, what is important to them and what we should focus on to make them feel special. Become adept at the art of managing up (to your supervisor), down (to any junior team members or interns) and sideways (to your peers/client team).

CHAMPION INTELLIGENT AND INSPIRING STRATEGY.

Understand strategy and ensure that it translates into day-to-day account activity. Know a client’s business and how the creative work answers to that strategy. This includes paying the price to know the real problem—the deep issue in culture, the category or business that the client may not see.

FUEL CREATIVITY.

Creative is not a department. Engage in the work and partner with your creative teams to come to an end product that meets client needs and delivers cutting‑edge, smart and creative work. Inspire ideas and build on others. Everything you do is in service of the work.

BE A TRUSTED CLIENT PARTNER.

Nurture relationships. This goes for both the client side—everyone from the CMO’s Admin to the Marketing Research Manager—and for relationships with partner agencies for client success. Our primary goal is to build our client’s business. Know their business and how they make and lose money. Track results and lead optimization. Help our clients be heroes in their own organization. Most importantly, always do what you say you’re going to do. Ensure the agency delivers.

REMAIN CURIOUS.

Hone your craft. Keep up with the competitive landscape and relevant cultural trends in search of insights and truths to inspire big ideas and new thinking within the team. Be a student of our business and your client’s business.

MAXIMIZE TALENT.

Train, guide and empower the Assistant Account Managers and interns. Share your knowledge and provide learning opportunities for the next generation that will better the agency in the end. Don’t forget to build your own skill set and seek out opportunities to do so.

BE UNFLAPPABLE.

Demonstrate a commanding presence, but listen. When it’s your meeting, lead the conversation but incite participation. Organize the chaos and calm the waters.

Minimum Qualifications

• BA required, preferred concentration in advertising, communications or marketing.
• 2+ years of agency experience (preferred) or related communication industry experience that provides an understanding of advertising, marketing, paid and social media, creative, production, research, direct marketing, finance, etc.
• Strategic thought leadership
• Strong presentation and writing skills
• Strong listening and interpersonal skills
• Management/team-building skills
• Effectively and confidently balance the dual expectations and business goals of clients and the agency.
• Anticipate and address potential client issues, advising agency management in time to act proactively.
• Must be highly organized and detail‑oriented in a production intensive environment
• Proficient in MS Office Suite or Mac equivalent

At GSD&M, inclusion is our superpower. An inclusive environment where diverse perspectives are encouraged and empowered makes the work better, makes our agency better and ultimately makes the industry better. That’s why we’re proud to be recognized by the Advertising Federation’s Mosaic Awards year after year for our efforts in diversity, equity and inclusion.

We consider ourselves lucky. Every day we wake up and get to build First & Only brands in an inclusive environment where everyone matters, all while enjoying generous benefits, plenty of time off, and opportunities for growth whether you’re just starting out or have been in the biz for a while.

GSD&M is an equal opportunities employer and will never favor or discriminate against anyone based on their age, gender, ethnicity, sexual orientation, disability, pregnancy or maternity, religion or belief, marriage or civil partnership, gender identity, expression, or realignment. If you require a medical or religious accommodation during the job application process, please reach out to [e-mail] for support.

This role requires regular in‑office presence with a minimum of three days per week, to engage and collaborate in in‑person team interactions and meetings as required.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.