Account Manager

EKG Security, Inc; Atlanta (GA); On-site; USD 51,148,000 - 69,200,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

PTO

401(k) retirement plan

Paid vacation

Referral program and bonuses

Direct deposit

Merit pay

Paid training

Free uniforms

Advancement opportunities

Flexible hours

Job summary

EKG Security, Inc. in Atlanta, GA is seeking a full-time Account Manager to oversee a team of security officers and ensure high-quality service for our clients. This supervisory role requires strong decision-making and problem-solving, with direct impact on day-to-day operations and team success.

You’ll work a Monday–Friday schedule, 7:00 am–3:00 pm, with after-hours support as needed. The position offers terrific benefits, including health/dental/vision, PTO, 401(k), paid vacation, and

Qualifications

• Armed instructor licensed per state requirements.
• Minimum supervision experience with discretion and independent decision-making.
• Ability to patrol properties and work in various weather conditions.
• Proficient with security operation software and devices.

Responsibilities

• Oversee security officers and daily operations to support profitability.
• Coordinate staffing, scheduling, and on-site training.
• Conduct quality inspections and ensure compliance with contracts.
• Assist with client communication, payroll, incident reporting, and fleet coordination.

Skills

Armed Instructor

Supervisory experience

Decision-making

Problem-solving

Strong communication

Education

High school diploma or GED

Tools

Paychex Flex

Time and Attendance software

Security operations software

Job description

As a full-time Account Manager with EKG Security, you'll oversee a team of dedicated security officers and ensure they do an amazing job for our clients. This supervisory role requires high-level decision-making and problem-solving skills, as your efforts will directly impact our day-to-day operations and team's success.

When you join our Atlanta, GA team, you'll make $21/hr and enjoy terrific benefits like:

• Health, dental, and vision insurance
• PTO
• 401(k) retirement plan
• Paid vacation
• Referral program and bonuses
• Direct deposit
• Merit pay
• Paid training
• Free uniforms
• Advancement opportunities
• Flexible hours

Drive positive change and make a meaningful difference as our Account Manager!

YOUR SCHEDULE

Typical work hours are Monday - Friday, 7:00 am - 3:00 pm. However, you must be available to support employees as needed after hours and during weekends.

Account Manager Responsibilities

Management and General Business Operations:

• Overseeing our uniformed security team and daily operations to ensure we provide high-quality services and to support business profitability
• Coordinating the staffing, scheduling, and on-site training for security personnel
• Conducting regular quality assurance inspections to measure officers' performance
• Ensuring all team members comply with contractual requirements, including screening and training protocols
• Assisting with client communication, customer service, and vital administrative functions (payroll, incident reporting, fleet coordination, etc.)

Discretion And Independent Judgment

• Reviewing coverage needs and making operational adjustments as needed to keep staffing levels adequate
• Independently investigating incidents and implementing corrective actions or preventative measures
• Making recommendations for hiring, discipline, and termination decisions, escalating issues as needed
• Notifying management about significant incidents or operational changes

Team Supervision

• Maintaining a safe, comfortable, and harassment-free workplace
• Reviewing and approving bi-weekly time cards and attendance records
• Approving time-off requests
• Tracking overtime and ensuring compliance with guidelines
• Conducting annual performance evaluations, identifying employee strengths, and providing constructive feedback

What We Need From You

• Experience as a Armed Instructor in compliance with state licensing requirements - NON-NEGOTIABLE
• Proven supervisory experience demonstrating discretion, sound judgement, and independent decision-making abilities
• Physical ability to climb stairs, patrol properties on foot, work in various weather conditions, and stand/walk for extended periods (occasionally exceeding 8 hours)
• Ability to use computers, tablets, smartphones, two-way radios, and other electronic communication devices
• Proficiency in site-specific security operations and software
• High school degree or GED equivalent
• Valid driver's license

Training/Certification Requirements

• Armed license
• CPR, AED, and First Aid certification
• Ability to complete EKG Security Site Supervisor training
• Ability to learn and use the Paychex Flex system, including the Time and Attendance functions

HELP GUIDE US TO SUCCESS!

Our dedicated team at E.K.G. Security, Inc., has been keeping clients and properties safe since 1992. As a Service-Disabled Veteran-Owned Business (SDVOB), we provide tailored solutions to fit each client's and community's unique needs. We pride ourselves on building a team of highly trained professionals, from former law enforcement to military veterans, who maintain only the highest of standards. With a commitment to providing competitive pay, excellent benefits, and abundant growth opportunities, we have a 5x lower turnover rate than the national average! Join a mission-driven team that values your expertise and supports your well-being.

Our Account Manager is a vital piece of our supervisory team. Step up to the challenge and make a real impact.