Account Manager

Allied Universal; Atlanta (GA); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Eight paid holidays annually

Vacation time and personal days

Job summary

Allied Universal is hiring an Account Manager in Atlanta, GA to drive daily security operations, lead officers and supervisors, and deliver exceptional service while protecting people and property.

This role manages scheduling, develops teams, strengthens client relationships, handles incidents, and ensures compliance with safety standards. A high school diploma and 5+ years supervisory experience are required; a driver’s license is expected.

Qualifications

• High school diploma or equivalent required.
• 5+ years of supervisory experience in security, law enforcement, or military.
• Experience managing multiple sites with scheduling, payroll, and incident handling.
• Valid driver’s license and ability to coordinate with clients and teams.

Responsibilities

• Manage scheduling: use AI-powered tools to meet contract hours and minimize overtime.
• Lead and develop security officers and supervisors, overseeing payroll and performance.
• Enhance client relationships as the primary point of contact, ensuring high-quality service.
• Handle security incidents and emergencies, coordinating with clients and internal teams.
• Oversee compliance and site standards, including inventory and safety programs.

Skills

Team leadership

Scheduling

Client relations

Emergency response

MS Office

Education

High school diploma or equivalent

Tools

Payroll systems

Timekeeping systems

MS Office

Job description

Overview

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Account Manager in Atlanta Ga 30339

Annual Salary: $83,200 per year.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services


• Impactful Work: Play a vital role in protecting people, property, and businesses


• Supportive Team: Work with caring professionals dedicated to safety and excellence

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime


• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations


• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property


• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams


• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Qualifications (must Have)

• High school diploma or equivalent


• Must have a minimum of five (5) years of experience in progressively responsible positions of supervision in either law enforcement, military or security services.


• Must have a proven leadership history of managing multiple sites with an access of 500 hours per week managed in total, including duties such as scheduling, hiring, firing, training and disciplinary actions.


• Preference will be given for those with working knowledge of payroll and timekeeping systems, purchasing process, human resources systems, and incident reporting systems.


• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment


• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business


• Experience in leading, developing, and retaining a dynamic team while building positive client relationships


• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination


• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner


• Proficiency in web-based applications and computer systems, including Microsoft Office


• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence


• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Preferred Qualifications (nice To Have)

• College degree in Business Administration or a law enforcement-related field


• Law enforcement, military, and/or contract or proprietary security services, or facility management experience


• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification


• Previous payroll, billing, or scheduling experience


• Aptitude with security systems: CCTV, access control, and badge administration


• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Enrollment in our company’s 401(k)plan, subject to eligibility requirements


• Eight paid holidays annually, five sick days, and four personal days


• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1647835