Account Manager

White Felt Casino Events; Arlington (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

White Felt Casino Events is seeking an Account Manager to drive inbound inquiries into confirmed bookings and cultivate long-term relationships with venues and event planners. The role emphasizes inbound conversion, follow-up, and expanding partnerships to generate repeat business in the Dallas–Fort Worth market.

The position offers a hybrid in-office schedule (Mon-Fri, 8:30 AM–5:00 PM) with a strong focus on sales outcomes and CRM-driven coordination to ensure accurate event details and

Qualifications

• Proven ability to convert inbound inquiries into bookings.
• Excellent relationship-building with clients and partners.
• Experience in event sales, hospitality, or event planning preferred.
• Highly organized with strong attention to detail.
• Self-motivated and comfortable owning outcomes.
• Ability to manage multiple deals simultaneously.
• Experience using CRM systems (HubSpot preferred).
• Proficiency with standard office software.

Responsibilities

• Inbound Lead Management and Conversion as a primary focus; respond promptly to inquiries via phone, email, and website forms.
• Qualify customer needs including event type, guest count, venue, and entertainment preferences.
• Present casino entertainment packages that match client goals and prepare quotes.
• Maintain consistent follow-up until event is confirmed or closed and ensure clear communication throughout the booking process.
• Follow up with past clients to generate repeat bookings and maintain venue/planner relationships.
• Develop and maintain relationships with venues, hotels, and professional event planners.

Skills

Inbound sales conversion

Relationship building

Client communication

Event sales experience

Organization and detail

Ownership and motivation

Deal management

CRM proficiency

Office software

Tools

HubSpot

Job description

White Felt Casino Events is the premier casino party rental company in the Dallas Fort Worth Metroplex. We specialize in high quality casino entertainment for corporate events, fundraisers, private parties, and large-scale activations.

Our reputation is built on exceptional service, strong venue partnerships, and consistent year-over-year growth. We work with many of the most respected venues, hotels, and event planners throughout Texas.

Position Overview

TheAccount Manager roleis a sales-focused role responsible primarily for managing inbound event inquiries and generating repeat business from past customers.

Approximately70% of this role focuses on inbound lead conversion and client rebookings, while30% focuses on maintaining relationships with venues and event plannersto support long-term referral growth.

This position manages event opportunities frominitial inquiry through confirmed booking, ensuring accurate order details, strong communication, and seamless coordination with internal teams.

Success in this role requires:

• Strong inbound sales conversion
• Consistent follow-up with past clients
• Organized CRM management
• Professional relationship building with venues and planners

Key Responsibilities

Inbound Lead Management and Conversion as a primary focus

Respond to and convert inbound event inquiries from customers, venues, and partners.

Responsibilities include:

• Responding promptly to inbound inquiries via phone, email, and website forms
• Qualifying customer needs including event type, guest count, venue, and entertainment preferences
• Presenting casino entertainment packages that match the client’s event goals
• Preparing and delivering quotes to prospective clients
• Maintaining consistent follow-up until the event is confirmed or closed
• Providing clear communication throughout the booking process

Client Relationship Management and Rebookings

Maintain relationships with past clients and encourage repeat bookings.

Responsibilities include:

• Following up with past customers to generate repeat events
• Maintaining relationships with corporate clients, event organizers, and returning customers
• Identifying opportunities for annual events, recurring parties, or repeat bookings
• Reaching out to previous clients ahead of typical event seasons to generate additional bookings

Venue and Event Planner Relationships (Secondary Focus)

Develop and maintain relationships with venues, hotels, and professional event planners.

Responsibilities include:

• Maintaining communication with existing venue partners
• Building new relationships with venues and planners in the local market
• Attending venue walkthroughs, open houses, or networking events when beneficial
• Positioning White Felt Casino Events as a trusted entertainment vendor
• Encouraging referrals and repeat partnerships from venues

Sales Execution and Event Booking

Manage event opportunities frominitial inquiry through confirmed booking.

Responsibilities include:

• Guiding clients through the booking process
• Confirming event logistics and entertainment selections
• Identifying opportunities for upsells such as additional games or upgrades
• Ensuring all event details are accurate prior to confirmation

CRM Management and Order Accuracy

Maintain accurate sales records within HubSpot to support operations and reporting.

Responsibilities include:

• Managing all deals within HubSpot from inquiry through booked event
• Entering and maintaining accurate event details including:
• Event date, time, and location
• Venue contact information
• Game selections, quantities, and add-ons
• Load-in and load-out timing requirements
• Venue rules or special requests
• Logging all inbound inquiries promptly
• Maintaining clear notes, emails, and documentation within deal records
• Using HubSpot tasks and reminders for follow-ups and repeat outreach
• Reviewing deal accuracy prior to event execution to prevent fulfillment issues
• Maintaining CRM hygiene to support reporting and forecasting

Event Coordination and On-Site Support

Support successful event execution by coordinating with internal teams.

Responsibilities include:

• Communicating event details to operations and staffing teams
• Ensuring information entered in HubSpot supports accurate event fulfillment
• Attending select events to support client satisfaction and venue relationships
• Representing White Felt Casino Events professionally on-site when needed

Key Performance Indicators

Success in this role will be measured by:

• Inbound lead response time and conversion rate
• Revenue generated from inbound leads
• Revenue generated from repeat customers
• Closed-won revenue and overall sales performance
• Maintaining aminimum close rate target of 65%
• CRM accuracy and deal hygiene
• Growth of repeat bookings and client retention

Qualifications and Skills

• Strong sales and communication skills
• Ability to convert inbound leads into confirmed bookings
• Excellent relationship-building ability with clients and partners
• Experience in event sales, hospitality, or event planning preferred
• Highly organized with strong attention to detail
• Self-motivated and comfortable owning outcomes
• Ability to manage multiple deals simultaneously
• Experience using CRM systems (HubSpot preferred)
• Proficiency with standard office software

Work Schedule and Expectations

• Full-Time, 50% Salary / 50% Commission Position
• Monday - Friday
• 8:30 AM - 5:00 PM (In-Office)

Compensation

OTE: $90,000 to $120,000

Employment Type - Full-Time, In-Office, Light Hybrid

Additional expectations include:

• Occasional evenings or weekends for events or networking opportunities
• Responsiveness to inbound inquiries during business hours
• Monitoring and responding to urgent inbound inquiries after hours when necessary
• Maintaining consistent follow-up and outreach to support booking goals

As a salaried role, this position is expected to operate with a professional level of ownership and flexibility to ensure successful event execution and client satisfaction.

• Paid time off