Account Manager

Kleenmark Services Corp; Appleton (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

401K/403b Plan

Job summary

KleenMark is seeking an Account Manager responsible for overall customer satisfaction across assigned accounts and for promoting our brand in the market. You will supervise staff, manage payroll and budgets, and collaborate with sales, HR, and other departments to maximize revenue and ensure service excellence.

In this role, you will build long-term client relationships, conduct regular reviews, and seek opportunities to bundle services and products.

Qualifications

• 3 to 5 years related experience, or additional years of education and experience are required.
• College degree in Business Administration or other business-related area of discipline preferred.

Responsibilities

• Manage overall satisfaction of assigned accounts.
• Supervise staff and monitor payroll and budget reporting.
• Actively sell services and products to current and prospective clients.
• Coordinate with other departments (sales, HR) to ensure policy adherence.
• Grow and develop customer accounts by bundling services and consumables.
• Provide excellent customer service to internal and external customers.

Skills

Communication

Leadership

Organization

Problem-solving

Multitasking

Microsoft Office

Education

College degree in Business Administration or related field

Tools

Microsoft Office

Job description

Operating in a $1Billion plus industry, KleenMark is Wisconsin’s largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry’s best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark’s 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results.

We have excellent opportunities for you to join our team!

Job Skills / Requirements

Job Summary:

The Account Manager is responsible for overall customer satisfaction of their accounts. Responsibilities also include selling other services and products to current customers and promoting our “Brand” in our market.

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Management:

• Responsible for the overall satisfaction of their assigned accounts.
• Ensure all policies and procedures of the company are adhered to.
• Work with other departments as needed (sales, HR, KMD, etc.).
• Responsible for staff supervision.
• Responsible for the financial success of the accounts/territory.
• Maintain and evaluate account activity summary as well as payroll and budget reports.
• Complete paperwork as needed and monitor and analyze payroll and budget reports.
• Actively sell services and products to current and prospective clients to increase revenue.

Customer Relations

• Build and maintain long term relationships with clients and assure their satisfaction.
• Maintain Quality Assurance Program through KleenMark Connect and conduct business reviews with customers in portfolio.
• Conduct monthly building inspections to assure high quality.
• Address and resolve customer requests that may occur with assigned accounts and follow up with the customer to ensure its completeness.
• Participates in the start-up processes as required.
• Grow and develop customer account by bundling services and consumable products.
• Provides excellent level of customer service to both internal and external customers.

Employee Development

• Work closely with HR to achieve optimal performance from employees in regard to training, workers compensation, recruiting, disciplinary action, etc.
• Coach, develop, motivate, and train employees.
• Provide employees with proper supplies and equipment needed to do their job.
• Assist with conducting and organizing employee training programs.
• Ensure employees perform all cleaning functions.
• Conduct annual employee reviews on time.

Professional Development

• Participate in outside professional organizations that will aid in personal development and growing the business.

Safety

• Works to promote safe work environment for all customers, employees and building occupants
• Follows and enforces KleenMark’s safety programs, safety rules, monthly safety topics
• Assist HR when necessary, in the case of accidents on the job (documents, photos, etc.)
• Work with HR/Injured employee to properly document the accident Follow KleenMark’s “Green” practices.

Knowledge, Skills, and Abilities:

Excellent communication, leadership, organization, and problem-solving skills, as well as the ability to be flexible and multitask. Must understand Microsoft office products (Word, Excel, Outlook, etc.)

Education and Experience:

3 to 5 years related experience, or additional years of education and experience are required. College degree in Business Administration or other business-related area of discipline preferred. Spanish langua

Additional Information / Benefits

Medical, Vision & Dental Insurance for qualifying positions.

Personal Time Off (PTO) for qualifying positions.

7 Paid federal holidays after 90 days for qualifying positions.

Employee Referral Bonus

Instant Pay Access through DailyPay.

Employee of the Month, Quarter and Year Employee Recognition Program.

Growth within the company.

Safety First:

Personal protective equipment provided or required

Safety Monthly Trainings for all employees.

Sanitizing, disinfecting, or cleaning procedures in place

Employees working in medical facilities are required to wear a mask and gloves during the entirety of their shift. We provide all necessary PPE.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Affirmative Action/EEOstatement Kleenmark is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

This job reports to the Branch Manager

This is a Full-Time position1st Shift, 2nd Shift, 3rd Shift, Weekends.