Account Manager

Nylok LLC - A Marmon / Berkshire Hathaway Company; Anaheim (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Job summary

Nylok LLC, part of Marmon Holdings, seeks a motivated professional to achieve budgeted sales within their assigned region in Anaheim, California. You will handle customer orders, manage inquiries, and provide technical support while fostering strong client relationships.

The ideal candidate should possess a Bachelor’s Degree or equivalent experience, with 2-5 years in a manufacturing setting. A competitive salary range from $48,000 to $72,000 based on experience and a comprehensive benefits package are offered.

Qualifications

• Demonstrated creative problem-solving skills.
• Well-developed verbal and written communication skills.
• Understanding of various computer applications.

Responsibilities

• Manage customer orders and process inquiries effectively.
• Interact with customers to provide service and support.
• Track order progress and manage shipments through IQMS system.

Skills

Problem Solving

Technical Skills

Customer Service

Team Work

Communication; Oral and Written

Business Acumen

Motivation

Planning/Organizing

Professionalism

Education

Bachelor’s Degree preferred

Minimum 2-5 years experience in a manufacturing environment

Job description

Nylok LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Under broad supervision, responsible for achieving budgeted Professional Accounts (e.g., Transportation) sales within an assigned region or an assigned account. Develops programs to achieve maximum sales volume consistent with sales projections. Accounts are typically at the Company or national level and are moderately complex in nature. Role typically requires between 3 and 5 years of experience.

Key Responsibilities

• Customer order entry, including entering new part numbers into system for reporting.
• Manage customer expedites and confirm delivery timing with manufacturing team. Can include locating orders on production floor.
• Interact by phone and email with customers to answer questions, address concerns and assist them with their needs.
• Manage incoming orders, track progress, and oversee work order shipments through IQMS system and file.
• Follow-up on customer quotes and product sample orders as assigned by Business Development Managers or Operations Managers.
• Respond to requests from customers for information; contact customers regarding orders that are ready-to-ship.
• Receive and process quote packages including drawing interpretation. Recommends pricing.
• Represents Nylok at various trade show activities.
• Provide technical support to customers as necessary.
• Apply the 80/20 theory and practices to the customer base.
• Plan and prioritize schedule to meet goals established annually by General Manager.
• Other duties as assigned by management.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
• Team Work – Contributes to building a positive team spirit; Puts success of team above own interests.
• Communication; Oral and Written – Speaks clearly and persuasively in positive or negative situations; Responds well to questions. Writes clearly and informatively in a professional manner.
• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Motivation – Sets and achieves challenging goals; Highly self motivated; Results driven.
• Planning/Organizing – Prioritizes and plans work activities; Sets goals and objectives.
• Professionalism – Follows through on commitments.

Position Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• Minimum of 2-5 years similar experience in a manufacturing environment.
• Salary range $60,000+ depending on experience and knowledge.

Knowledge / Skills

• Well-developed verbal and written communication skills.
• Demonstrated creative problem solving skills.
• Understanding of various computer applications.

Pay Range

48,000.00 - 72,000.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.