Account Management Representative - Collections

Staffmark Group; Lisle (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Life insurance

Disability insurance

401k options

Referral bonus potential

Employee discounts

Professional development

Job summary

Hunter Hamilton in Lisle, IL is seeking an Account Management Representative to support student finance advising and account management in a contact center environment. The role works with academic partners and offers a Monday–Friday schedule, 8am–5pm, with a pay rate of $21–$22 per hour and room for growth.

Entry level position; experience in higher education is a plus. Benefits include medical, dental, and vision insurance, weekly pay, life and disability insurance, 401k options, referral

Qualifications

• Entry level role; customer service experience preferred.
• Experience in phone-based roles is a plus.
• No collections experience required.
• Knowledge of higher education processes is a plus.

Responsibilities

• Assist student success through proactive account assessment and advising.
• Manage a portfolio of students to guide financial decisions.
• Report to Account Management Manager in a contact center.
• Collaborate with academic partners to resolve financing issues.

Skills

Customer service

Phone-based work

Communication

Organization

Problem solving

Teamwork

Tools

Microsoft Office

Database

Job description

Join forces with Hunter Hamilton and our partner company recognized as a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Our culture is driven by our employees and recognized and named among Forbes as one of "The Best Employer for Diversity," a culture that thrives on professional development opportunities and that magnifies our impact in the world. We are seeking an Account Management Representatives in Lisle IL to join our diverse team and be a part of our exciting future.

Schedule: 8am - 5pm, Monday - Friday

Pay Rate: $21-22/hr. (with potentially room for growth)

Day in the Life:

• Responsible for assisting in student success through proactive and accurate account assessment and student finance advising
• Manage a portfolio of students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed financial decisions
• Report directly to the Account Management Manager and works in a contact center environment that supports students regardless of service modality
• Works closely with academic partners and other departments to research and resolve any student financing issues

Keys to Success:

• Experience in Higher Education is a plus
• Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus
• Ability to work independently as well as function as part of a team
• Outstanding customer service skills
• PC skills in Microsoft Office, database, and internet applications
• Excellent interpersonal communication, mathematical, problem solving, and organizational skills
• Ability to prioritize tasks to meet deadlines and ensure project completion
• Self-motivated and willing to take ownership of, and quickly resolve, complex issues

Entry level. Experience in customer service and working in phone-based roles, collections experience is not required.

Our benefits include medical, dental, and vision insurance, weekly pay, life and disability insurance, 401k options, referral bonus potential, employee discount programs, unmatched professional development, and more.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.