Account Management Associate II

Kaiser Permanente; Portland (OR); Remote; USD 35,000 - 48,000; Full time

Job summary

Kaiser Permanente seeks a motivated individual to support account strategy and customer relationships from a remote location. The role involves assisting with customer inquiries, collaborating with various stakeholders, and driving sales and retention goals. Candidates should have a high school diploma and relevant experience in a corporate environment.

Qualifications

• Minimum two years experience in a corporate/business office environment.
• Disability Insurance License (Washington) within 3 months of hire.
• Health Insurance License (Oregon) within 3 months of hire.

Responsibilities

• Support account strategy and customer relationship management.
• Address customer questions and concerns efficiently.
• Collaborate with team members to complete routine tasks.

Education

High School Diploma or GED

Job description

Note: Work location is remote (e.g. home address), per KP’s Authorized States Policy Employees may be required to travel to a KP or customer site. Residence required in the primary location: State: 500 NE Multnomah St., Portland, Oregon 97232 Job Summary:

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Essential Responsibilities:

• Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
• Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.
• Supports a positive customer experience and market turnaround expectations by: building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns; completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies; partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

Minimum Qualifications:

• High School Diploma or GED, or equivalent AND minimum one two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.

• Disability Insurance License (Washington) within 3 months of hire

• Health Insurance License (Oregon) within 3 months of hire

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): N/A