Account Management Associate

Platinum Coastal Group; Wilmington (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, on-site role that focuses on customer relationships, account service, retention, and account development. The position is designed for a people-oriented candidate who thrives in a collaborative environment and enjoys direct communication with others.

This hands-on, in-person role requires regular face-to-face interaction with customers, clients, attendees, community members, partners, and coworkers.

Qualifications

• Entry-level position requiring strong communication and customer service abilities.
• People-oriented with good interpersonal skills and dependability.
• On-site role with training provided.

Responsibilities

• Meet and assist customers in person on-site.
• Coordinate requests and resolve routine account needs.
• Maintain accurate account activity and follow-up.
• Support relationship-building and account growth initiatives.

Skills

Communication skills

Interpersonal skills

Teamwork

Job description

Why this role exists:

This is an entry-level, on-site position that supports customer relationships, account service, retention, and account development. The role is designed for a people-oriented candidate who enjoys working in a collaborative environment and communicating directly with others.

This is a hands-on, in-person position.

This is not a remote position. Team members work on site and should be comfortable with regular face-to-face interaction with customers, clients, attendees, community members, partners, and/or coworkers depending on the assignment.

A Typical Day May Include

• Meet and communicate with customers in person
• Coordinate requests and resolve routine account needs
• Maintain accurate account activity and follow-up
• Support relationship-building and account growth initiatives

Who tends to thrive here:

Strong communication and interpersonal skills; professional and dependable; comfortable initiating conversations; organized and adaptable; able to work effectively as part of an on-site team. Prior related experience is helpful but not required where training is provided.

Skills: management,growth initiatives,assistant manager,leadership,collaborative environment