Account Lead: Customer Success & Go-Live Architect

triomics inc.; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

triomics inc. is hiring an Account Manager to oversee customer relationships and ensure their success. This role will focus on the integration process and ongoing account health, serving as the primary point of contact for clients.

The ideal candidate will have 3-6 years of experience in account management within health tech, strong project management skills, and excellent communication with clinical end users. The position is based in New York City, with travel required to meet customer needs.

Qualifications

• 3-6 years of experience in account management or customer success.
• Experience in health tech preferred.
• Strong project management instincts.

Responsibilities

• Own and manage the customer relationship from onboarding to ongoing success.
• Coordinate integration projects with internal and customer teams.
• Drive user adoption and account health post-go-live.

Skills

Account management

Customer success

Project management

Analytical skills

Communication

Job description

triomics inc. is hiring an Account Manager to oversee customer relationships and ensure their success. This role will focus on the integration process and ongoing account health, serving as the primary point of contact for clients.

The ideal candidate will have 3-6 years of experience in account management within health tech, strong project management skills, and excellent communication with clinical end users. The position is based in New York City, with travel required to meet customer needs.