Account Integration Specialist 2

Rrdonnelley; États-Unis; Sur place; USD 57 000 - 86 000; Plein temps

Avantages offerts par ce poste

medical coverage

dental coverage

vision coverage

paid time off

401(k) with match

life insurance

tuition assistance

Résumé du poste

RRD is seeking a results-oriented project coordinator to oversee customer on-boarding and campaigns for variable print or pre-media products. You will collect data from clients, outline project plans, and ensure alignment with objectives and SLAs through the project lifecycle.

You will gather requirements, propose workflows, coordinate resources, and maintain schedules while communicating status to stakeholders and ensuring on-time delivery.

Qualifications

• Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
• Must be able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.

Responsabilités

• Coordinate and manage customer on-boarding/customer interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project).
• Gather required data from customers and evaluate objectives to create the project plan and develop the statement of work.
• Analyze and review customer requirements and determine the scope of the project and assemble required resources.
• Estimate time frames and resources required to complete a project.
• Design & implement workflows and maintain the master schedule for all project activities.
• Communicate project status to stakeholders and manage expectations to meet SLAs.
• May conduct color review meetings and assist in go-live sign-off.
• Perform other related duties and participate in special projects.

Connaissances

Communication skills

Client interaction

Project management

Problem solving

Technical tools proficiency

Formation

Bachelor's degree in related field

Outils

Microsoft Windows

macOS

Description du poste

Coordinate and manage customer on-boarding/client interaction and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customer's project).

Responsibilities

• Project manage customer on-boarding/client interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project).
• Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work. Submit Statement of Work to legal for approval.
• Analyze and review the customer requirements and make determination on the scope of the overall project. Pull together the appropriate resources/departments required to successfully implement a customer campaign.
• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project.
• Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability. Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule. Make changes to plans when requirements change/shift.
• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays. Manage customer expectations and ensure the completed work meets customer SLA's and comply with the company standards.
• May hold color review meetings with the customer to review and make changes to jobs.
• May be involved in establishing test cases and final sign-off on projects for go live to the customer.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
• Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Must be able to proactively listen to others to understand issues and situations.
• Must be able to clearly articulate business needs to both internal and external customers.
• Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

Pay Range and Compensation

The national pay range for this role is $56,700.00 to $86,200.00 annually . The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

Benefits

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with match
• life insurance
• other voluntary supplemental insurance coverages
• tuition assistance
• maternity leave
• adoption assistance
• employer/partner discounts

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.