Account Growth & Customer Success Specialist

Kimberly Bergeron - State Farm Agent; Metairie (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Kimberly Bergeron - State Farm Agent is seeking an Account Representative to contribute to daily operations and customer success. You will grow the agency through meaningful customer relations, acting as a liaison between customer needs and agency departments, and proactively marketing relevant products and services.

The role emphasizes developing leads, establishing relationships, delivering prompt service, and promoting long-lasting customer relations to drive growth.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing interest

Communication skills

Customer service orientation

Needs anticipation

Interpersonal skills

Job description

Kimberly Bergeron - State Farm Agent is seeking an Account Representative to contribute to daily operations and customer success. You will grow the agency through meaningful customer relations, acting as a liaison between customer needs and agency departments, and proactively marketing relevant products and services.

The role emphasizes developing leads, establishing relationships, delivering prompt service, and promoting long-lasting customer relations to drive growth.