Account Growth & Customer Success Specialist

Rosa Martinez - State Farm Agent; Buford (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Rosa Martinez - State Farm Agent is seeking an Account Representative to support daily agency operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

You will build leads, schedule appointments, and establish strong customer relationships while delivering prompt, friendly service and ensuring accurate information on coverage, billing,

Qualifications

• Experience in sales (outside or inside) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Excellent written and verbal communication.
• Dedicated to customer service.
• Ability to anticipate customer needs.
• Ability to relate well to customers.
• Property & Casualty license.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Marketing products

Communication skills

Customer service

Anticipate customer needs

Relate to customers

Property & Casualty license

Job description

Rosa Martinez - State Farm Agent is seeking an Account Representative to support daily agency operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

You will build leads, schedule appointments, and establish strong customer relationships while delivering prompt, friendly service and ensuring accurate information on coverage, billing,