Account Executive, Strategic Customer Accounts

scribehow.com; Chicago (IL); On-site; USD 300,000 - 350,000; Full time

Benefits offered by this job

Equity opportunities

Health, dental, and vision insurance

Flexible paid time off

401(k) retirement planning

Paid parental leave

Daily catered lunches for SF employees

Home office stipend

Job summary

A leading SaaS company is seeking a Strategic Customer Account Executive to drive growth within major enterprise accounts. This role involves building tailored strategies, navigating complex sales cycles, and fostering executive relationships. Candidates should have substantial SaaS sales experience, a track record of closing large deals, and the ability to operate in dynamic environments. Full-time position based in Chicago, Dallas, or New York City.

Qualifications

• 8+ years of experience in SaaS sales, including 5+ years selling into large, complex global enterprises.
• Proven record of closing six-figure and seven-figure deals with multiple stakeholders.
• Experience selling to CIOs and other C-suite personas.

Responsibilities

• Build and execute strategic account plans.
• Lead complex, multi-threaded sales cycles.
• Act as a cross-functional catalyst.

Skills

SaaS sales experience

Closing six-figure deals

CIO-level sales

Executive relationship building

Territory and account planning

Adaptability in fast-moving environments

Job description

Hiring Manager: Ryan Newman - Sales Manager

✨ TL;DR - Why This Role Matters

We’re looking for a strategic, entrepreneurial Account Executive to drive new growth and deep partnership within Scribe’s largest global enterprise accounts. You’ll own a highly strategic book of business focused on companies with 10,000+ employees, navigating complex organizations, shaping high‑value opportunities, and landing transformative six‑figure+ deals that lay the foundation for long‑term expansion.

This is a builder role. You’ll combine the executive presence of a strategic seller with the scrappy tenacity of a 0→1 operator, working cross‑functionally, leveraging insight and creativity, and crafting tailored go‑to‑market strategies that expand Scribe’s footprint across the enterprise.

Scribe is already used by over 600,000 organizations worldwide, but we’re just scratching the surface with the world’s largest enterprises. You’ll play a defining role in shaping how these customers adopt, scale, and realize the full potential of Scribe.

📌 About the Role

As a Strategic Customer Account Executive at Scribe, you’ll translate Scribe’s enterprise vision into action. You’ll own a defined portfolio of Fortune 1000 customers, driving both new lands and meaningful expansion of our AI‑powered documentation and automation platform, Scribe Optimize.

You’ll partner closely with senior decision‑makers, navigate multi‑stakeholder sales cycles, and collaborate cross‑functionally to deliver measurable impact for our customers and business.

In this role, you will:

• Build and execute strategic account plans that uncover whitespace, expand into new departments, and deepen adoption across large, global organizations.
• Lead complex, multi‑threaded sales cycles, aligning executive, operational, and technical stakeholders to drive consensus and close six‑figure+ deals.
• Act as a cross‑functional catalyst, partnering closely with Marketing, CS, and Product to refine how Scribe Optimize wins and expands in the enterprise.
• Build strong executive‑to‑executive relationships, partnering with Scribe’s leadership and customer CxOs to ensure strategic alignment and advocacy.
• Operate as a trusted advisor to CIOs, COOs, and transformation leaders, helping them reimagine efficiency, knowledge‑sharing, and automation with Scribe.
• Track and report on key business metrics (ARR growth, expansion rate, and adoption within your account portfolio) to inform GTM strategy and execution.
• Contribute to building and refining scalable enterprise sales motions as we continue expanding into global accounts.

🔍 Check out this post from Holly Anfinson, one of our Enterprise Account Executives, about what it’s like to sell at Scribe.

🌎 Location

While we hire from almost anywhere in the world, for this role, we expect you to be based near a major market (Chicago, Dallas, or New York City) due to the high volume of in‑person collaboration and executive engagement with our largest customers.

🧩 What Makes You a Great Fit

• 8+ years of experience in SaaS sales, including 5+ years selling into large, complex global enterprises.
• Proven record of closing six‑figure and seven‑figure deals with multiple stakeholders across the organization.
• Experience selling into CIO‑level and other C‑suite personas, understanding how to navigate enterprise IT and business leadership dynamics.
• Prior experience partnering closely with executives or founders to foster strong executive‑to‑executive relationships that drive mutual trust and strategic growth.
• Equal parts strategic thinker and hands‑on operator, comfortable navigating ambiguity and building motions from scratch.
• Deep experience in territory and account planning, orchestrating cross‑functional resources around strategic pursuits.
• Strong executive presence, credibility, and relationship‑building skills across multiple levels of the organization.
• A builder mindset who thrives in fast‑moving environments, loves solving new problems, and balances polish with grit.

👋 About us

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to ensure work gets done right, and see how to do it even better. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently.

We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work.

🛠️ How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We fully embrace the following values:

• Accelerate impact
• Raise the bar
• Make our users heroes
• Clear is kind
• Rapid learning machine
• One team one dream

💰 Compensation

We use trusted market data and a tiered location system to ensure competitive, equitable pay. The range below reflects this; your specific offer will depend on experience, pay parity, and location.

$300-$350K + equity + benefits

🎁 Full‑Time US Employee Benefits Include

• Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet.
• Ownership mindset: We’re all owners here, literally. Employees receive equity in Scribe, sharing in the company’s long‑term success.
• Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.
• Time to recharge: Flexible paid time off, plus company holidays to rest and reset.
• Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.
• Support for growing families. Paid parental leave to help you care for and bond with your growing family.
• Lunch, on us: SF‑based employees receive daily catered lunches at our office.
• Easy commutes: Commuter benefits for our office‑based team, make getting to and from HQ simpler.
• Level up your home office: Remote? Hybrid? Wherever you work, we’ll support your setup with a home office stipend.

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and affirmative action employer.