Account Executive - South West

Greenhouse Software, Inc.; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

NiCE is seeking an Account Executive for Public Safety / 911 to drive net-new business across a seven-state territory. The role involves owning the full sales cycle, partnering with presales and solution engineering, and engaging 911 centers to improve workflows and outcomes.

The ideal candidate has 3–5+ years in technology sales within Public Safety, a deep understanding of 911/PSAP processes, and a proven record of pipeline growth in complex government procurements.

Qualifications

• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.
• Strong understanding of Public Safety workflows and digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.

Responsibilities

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.
• Develop relationships with 911 directors, procurement teams, IT leadership, and executive stakeholders.
• Interviews and engages multiple user groups to understand workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance.

Skills

Public Safety sales

Consultative selling

RFP/bid experience

Account management

Stakeholder management

Pipeline development

Education

BA/BS in Computer Science or related field

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Account Executive – Public Safety / 911

Travel: ~50%

So, what’s the role all about?

This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.

Success in this role requires balancing high-activity territory execution with deep understanding of Public Safety workflows , including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.

Key Responsibilities

• Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.
• Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.
• Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.
• Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.
• Achieve quarterly and annual pipeline and revenue targets.

Public Safety & Customer Engagement

• Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.
• Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.
• Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.
• Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.

Solution & Technical Collaboration

• Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.
• Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.
• Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).
• Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.
• Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.

Partner & Internal Collaboration

• Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.
• Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.
• Participate in marketing campaigns, demos, and demand-generation initiatives.

Required Experience & Skills

• 3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.
• Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.
• Proven success generating pipeline and closing deals in complex public-sector procurement environments.
• Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.
• Consultative selling approach with strong discovery, demonstration, and presentation skills.
• High-activity, disciplined sales execution with exceptional work ethic.
• Strong communication, technical aptitude, and creative problem-solving skills.
• Ability to influence senior decision-makers and build trust across multiple stakeholder groups.

Education

• BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).

Success Measures

• Weekly meeting creation and pipeline growth targets consistently achieved.
• Healthy, forecastable pipeline aligned to quarterly revenue goals.
• Successful execution of co-selling motions with partners.
• Positive feedback from customers, partners, and internal cross-functional teams.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.