Account Executive - Residential (56865)

American Furniture Rentals; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

American Furniture Rental in Durham, NC seeks a Residential Account Executive to drive revenue growth by developing new business and expanding relationships with residential clients, apartment communities, and property managers.

You will use consultative selling to assess customer needs, present tailored furniture solutions, and manage the full sales cycle—from prospecting through delivery and follow-up—while coordinating with operations and leadership to ensure a seamless client experience.

Qualifications

• Must be a motivated, relationship-driven sales professional who can identify customer needs and present tailored solutions.
• Capable of managing multiple priorities and consistently meeting or exceeding sales objectives.

Responsibilities

• Build and maintain trusted relationships with apartment communities, property management companies, and residential clients.
• Generate new business through targeted prospecting, cold calling, and referrals; execute a territory-based sales plan.
• Present AFR products via virtual and in-person consultations, communicate value, pricing and lead times; prepare proposals and negotiate.
• Manage the full sales cycle from outreach to order fulfillment and after-sales support; coordinate with internal teams to ensure a seamless experience.

Skills

Sales

Relationship building

Prospecting

Territory planning

Consultative selling

Education

Associate degree or 2-year degree

Tools

CRM software

Microsoft Office

Job description

Job Details: Job Location: Durham 070 - Durham, NC 27713, Position Type: Full Time, Education Level: 2 Year Degree, Job Category: Sales, POSITION OVERVIEW

The Residential Account Executive at American Furniture Rental (AFR) is responsible for driving revenue growth by developing new business, expanding relationships with existing residential clients, and delivering a high-quality customer experience throughout the sales cycle. This role focuses on building strong partnerships with apartment communities, property management companies, corporate direct clients, and other residential market segments through consultative selling, strategic prospecting, and responsive account support.

The ideal candidate is a motivated, relationship-driven sales professional who can identify customer needs, present tailored solutions, manage multiple priorities, and consistently meet or exceed sales objectives.

KEY RESPONSIBILITIES

Customer Service & Relationship Management

• Build, develop, and maintain trusted business relationships with apartment communities, property management companies, corporate direct clients, and other residential customer segments.
• Serve as a knowledgeable point of contact for customers by assessing needs, recommending appropriate products and services, and ensuring timely follow-through.
• Provide a professional, consultative customer experience that supports client satisfaction, retention, and long-term account growth.

Sales & Business Development

• Generate new business through targeted prospecting, cold calling, outbound outreach, referrals, networking, and digital engagement.
• Build and execute a territory-based sales plan focused on high-potential accounts, priority decision makers, and key stakeholders.
• Present company products and services through virtual and in-person consultations that clearly communicate value, quality, functionality, pricing, and lead times.
• Prepare proposals, quotes, contracts, and cost-benefit analyses tailored to customer needs; negotiate effectively to overcome objections and close business.
• Meet or exceed assigned sales goals, activity expectations, deadlines, and regional business objectives.
• Identify opportunities for upselling, cross-selling, repeat business, and referrals while representing the organization at client meetings, industry events, and networking functions.

Account Management & Client Support

• Manage the full sales cycle from initial outreach and needs assessment through proposal, close, order fulfillment, and after-sales support.
• Maintain and grow a portfolio of accounts by ensuring timely communication, service continuity, issue resolution, and customer follow-up.
• Develop customized service plans and furniture solutions based on client needs, property requirements, budget, timeline, and preferences.
• Coordinate with internal teams, including operations, customer service, sales support, and leadership, to ensure accurate execution and a seamless client experience.
• Resolve customer concerns professionally and **el**…

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role (do we need to say something like this?)

PHYSICAL REQUIREMENTS

• Ability to travel within the assigned territory and drive up to five days per week.
• Ability to attend in-person meetings, presentations, networking events, and trade shows.
• Ability to sit, stand, walk, and use a computer or mobile device for extended periods.
• Ability to perform light lifting as needed.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

American Furniture Rental is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.