Account Executive, Membership Sales and Service

Vinik Sports Group; United States; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Vinik Sports Group in the Tampa Bay area seeks an Account Executive for Membership Sales & Service to nurture relationships with Bolt for Life Members and drive renewals. You will sell season tickets, group accounts, mini plans, suites, and event tickets while delivering face-to-face service.

Responsibilities include renewals via Bolt for Life platform, expanding member accounts through in-person meetings, sports events, and CRM activity, and supporting onboarding for new members.

Qualifications

• Bachelor’s Degree required.
• 2–3 years of proven experience driving client retention, growing revenue, managing a high-volume book of business, and achieving sales objectives through inside and/or outside sales.
• Strong attention to detail.
• Excellent written, oral communication, and time management skills.
• Ability to handle and prioritize multiple projects simultaneously with collaborative efforts.
• Ability to handle all situations in a confidential and professional manner internally and externally.
• Ability to work extended hours including some holidays and weekends.
• General knowledge of Archtics, TM based ticket system.

Responsibilities

• Renew Bolt for Life Members via Bolt for Life platform.
• Grow relationships with assigned Bolt for Life Member accounts through face-to-face meetings, game visits, calls and emails.
• Maximize revenue through season tickets, mini plans, group tickets, and suites via in-person interactions.
• Track account interactions in CRM system.
• Provide daily sales team support and onboarding to new Bolt for Life Members.
• Attend Bolt for Life Member Events and Lightning home games as needed.
• Master the Tampa Bay Lightning Official app and mobile ticketing for guests.

Skills

Client retention

Revenue growth

Sales objectives

Communication

Time management

Multitasking

Confidential handling

Education

Bachelor’s Degree

Tools

Archtics

TM based ticket system

Job description

Job Summary

The Account Executive, Membership Sales & Service will be responsible for developing and maintaining professional relationships with an assigned group of Tampa Bay Lightning Bolt for Life Members that result in membership renewals. Responsibilities include the sale of Lightning season tickets, group accounts, mini plans, suites & lofts, as well as Benchmark International Arena concerts and events to both Bolt for Life Members and new clients alike, all with a focus on face-to-face interaction. Communication and tracking of interactions is expected throughout the calendar year to ensure high retention and new business sales rates.

Essential Duties and Responsibilities

• Facilitate the renewal of our current Bolt for Life Members via our Bolt for Life platform
• Grow relationship with all assigned Lightning Bolt for Life Member accounts through face-to-face meetings, in-game visits, phone calls, and emails
• Maximize revenue through the sale of season tickets, mini plans, group tickets, and suites via face-to-face interactions and VIP Tours of Benchmark International Arena
• Create and execute professional and career development plan with leadership team
• Track account interactions in Customer Relationship Management (CRM) system
• Utilize and create effective sales referrals
• Provide daily sales team support and onboarding to new Bolt for Life Members as they are sold by the entry level sales staff
• Attend and assist with execution of Bolt for Life Member Events throughout the calendar year
• Attend and work Lightning home games at Benchmark International Arena including playoffs
• Consistently hit touch point and renewal goals as assigned by Manager of Membership Sales & Service
• Game duties include interaction with clients, assignments in the Client Services Lounge and assisting Bolt for Life Members with ticket and account questions throughout the Lightning season
• Master the navigation of the Tampa Bay Lightning Official app and mobile ticketing and assist guests accordingly
• Other duties and responsibilities as assigned

Game/Event Responsibilities

• Game/Event Night Responsibilities: Yes
• Approximate number of events worked per year: 50
• Game duties to include staff management, interaction with Bolt for Life Members, assignments in the Client Services Lounge, at mobile ticketing and at section 101 Ticket Counter, fan experiences and assisting Bolt for Life Members with ticket issues throughout the Lightning season

Qualifications

• Bachelor’s Degree required
• 2-3 years of proven experience driving client retention, growing revenue, managing a high-volume book of business, and achieving sales objectives through inside and/or outside sales
• Strong attention to detail
• Excellent written, oral communication, and time management skills
• Ability to handle and prioritize multiple projects simultaneously with collaborative efforts
• Ability to handle all situations in a confidential and professional manner internally and externally
• Ability to work extended hours including some holidays and weekends
• General knowledge of Archtics, TM based ticket system

Working Conditions

• Ability to work efficiently and effectively in office environment that can be exciting and distracting
• This is an onsite role; flexibility to work a minority of time remotely.
• Ability to work flexible hours, including weekends, evenings, and holidays as needed
• Ability to lift/carry/move up to 10lbs
• Ability to work in cold indoor temperatures
• Ability to work in an office and arena environment where noise level is usually moderate, but can be loud

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.