Account Executive/Manager (Part-Time)

Divert360; Houston, Northern (TX, KY); Hybrid; USD 30,000 - 43,000; Part time

Benefits offered by this job

401(k)

Flexible schedule

Paid vacation

Company holidays

Floating holidays

Sick time

Job summary

Divert360 is seeking an hourly part-time Account Executive/Manager in the Houston area to ensure client satisfaction, retention, and loyalty, contributing to growth and profitability. This is a remote, work-from-home role with 20-25 hours per week and occasional travel to the Richmond area office or client sites in Greater Houston.

The role emphasizes relationship management, upselling opportunities, and data-driven client service.

Qualifications

• Bachelor's degree or 3–5 years of account management experience in lieu of a degree.
• Proficiency with Microsoft 365 suite including SharePoint, Outlook and Teams.

Responsibilities

• Respond to client inquiries and ensure high levels of customer satisfaction.
• Identify opportunities to introduce additional services and increase revenue per client.
• Maintain and update client data in the CRM and manage vendor relationships.

Skills

Account management

Self-motivated

Self-starter

Proactive

Customer-centric

Detail-oriented

Empathetic

Collaborative

Integrity

Verbal & written communication

Education

Bachelor's degree OR 3-5 years experience

Tools

Microsoft 365

SharePoint

Outlook

Teams

Word

Excel

Job description

Account Executive/Manager 2 Openings, Part-Time, Houston, TX location

Salary: from $26.44/hour, 20-25 hours expected per week

Benefits

• 401(k)
• flexible schedule
• paid vacation
• company holidays
• floating holidays
• sick time

Requires background check

About Us

Divert360 is a woman-owned and operated, Houston-based small business providing sustainable waste management solutions through analytics, innovative technologies, training, and culture change. The client partnerships we develop allow us to incorporate waste management solutions to drive sustainability efforts, create operating efficiencies, and support our clients’ overall waste management programs.

Job Description

We are seeking an hourly part-time Account Executive/Managerwithin the Houston area to join our team to ensure client satisfaction, retention, and loyalty, contributing to the growth and profitability of our company. This is a remote, work-from-home position with occasional travel to the Richmond area company office or client sites in the Greater Houston area. We are looking for a self-motivated and detail-oriented self-starter interested in working 20-25 hours per week during regular business hours, Monday through Friday. This position has the potential for advancement.

Essential Duties and Responsibilities

Service Management: (25%)

• Respond to and resolve customer inquiries expeditiously, ensuringa high levelof satisfaction
• Actively seek opportunities to introduceadditionalservices, increasing revenue potential within each customer’s business portfolio
• Compile client sustainability data and work with the team members to address concerns and ensure clients meet their target goals
• Manage vendor services, ensuring service completion and satisfaction

Relationship Management: (50%)

• Serve as the primary point of contact for clients
• Maintain existing client accounts by building strong, long-term relationships and fostering customer loyalty
• Effectively communicate with clients, ensuringhigh levelsof satisfaction, and consistently addressing their needs and concerns
• Provide expert advice and guidance that exceeds client expectations
• Manage vendor relationships and contracts

Operational Management: (25%)

• Understand the full suite of company offerings toidentifyopportunities for continuous improvement in customer programs
• Maintain and update daily activities in the company CRM system, including calls, meetings, emails, and documents
• Manage andmaintainCertificates of Insurance (COI) renewal
• Advance to leading periodic review meetings with clients to update progress and reassess goals
• Perform other duties as assigned to support the overallobjectivesof the company

Candidate Qualifications

• Bachelor's degree from an accredited college/university; OR 3-5 years of account management experience in lieu of a degree
• Proficiency in Microsoft 365 suite, including SharePoint, Outlook, and Teams
• Advanced skills in Microsoft Word and Excel preferred
• Comfortable working with numbers; role involves regular work updating spreadsheets, checking totals, catching small discrepancies, and basic calculations (e.g., percentages, fractions, quantities)
• Ability to establish and maintain strong, long-term relationships with clients to foster loyalty and trust
• Excellent verbal and written communication skills to effectively interact with clients and internal teams, ensuring clarity and satisfaction
• Strong analytical and critical thinking skills to identify issues, develop solutions, and resolve client inquiries and problems expeditiously
• Commitment to providing exceptional customer service by understanding client needs and ensuring high levels of satisfaction

Required Attributes:

• Self-Motivated: Able to consistently set a schedule and accomplish tasks within a given timeframe
• Self-Starter: Demonstrates initiative, drive, and ability to independently begin and carry out tasks without prompting or supervision
• Proactive: Takes initiative to identify opportunities and address issues before they become problems, ensuring continuous improvement in client programs
• Customer-Centric: Puts the needs and satisfaction of clients first, consistently striving to exceed their expectations and build long-term loyalty
• Positive and Professional Attitude: Upholds respectful, polite workplace etiquette
• Detail-Oriented: Pays attention to detail, ensures accuracy in all client data, reports, and communications
• Empathetic: Understands and shares the feelings of clients, fostering strong relationships and trust through genuine concern and support
• Resilient: Able to handle difficult situations and setbacks with a positive attitude, maintaining focus and determination to achieve client goals
• Collaborative: Works well with internal teams, clients, and vendors, fostering a cooperative environment to achieve common objectives
• Integrity: Demonstrates honesty and strong ethical principles in all dealings, building trust and credibility with clients and colleagues

The following skills, experience, and certifications are a plus:

• Waste and recycling industry experience
• TRUE certification
• LEED AP certification
• Spanish speaking and translation skills

If you possess these skills and meet these qualifications, please fill out the application below . Qualified candidates will be contacted by email and invited for interviews. Thank you for your interest in Divert360!