Account Executive/Manager (Full-Time)

Divert360; Houston, Northern (TX, KY); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Company holidays

Floating holidays

Sick time

Job summary

Divert360, a Houston-based waste management solutions provider, seeks an Account Executive/Manager in the Houston area. This remote, work-from-home role includes monthly in-person days from the Richmond area office and occasional local travel.

You will ensure client satisfaction, retention, and growth, with potential advancement based on performance. Qualified candidates have a bachelor’s degree or 3–5 years in account management, strong Microsoft 365 skills, and excellent communication.

Qualifications

• Bachelor's degree or 3–5 years account management experience
• Proficiency with Microsoft 365 suite including SharePoint, Outlook, Teams
• Advanced skills in Word and Excel
• Comfortable working with numbers and basic calculations
• Ability to build long-term client relationships
• Excellent verbal and written communication
• Strong analytical and critical thinking skills
• Commitment to exceptional customer service

Responsibilities

• Service Management: respond to inquiries and resolve issues to maintain satisfaction
• Identify opportunities to upsell services and grow revenue per client
• Compile client sustainability data and address concerns to meet goals
• Manage vendor services to ensure completion and satisfaction
• Relationship Management: be primary client contact and nurture loyalty
• Maintain existing accounts with strong, long-term relationships
• Communicate effectively to ensure client needs are met
• Lead regular strategic reviews with clients to align service needs
• Provide expert guidance exceeding client expectations
• Oversee vendor relationships and contracts
• Operational Management: understand offerings to spot improvement opportunities
• Update CRM with calls, meetings, emails, and documents
• Maintain COI renewals
• Perform other duties supporting company objectives

Skills

Account management

Client relationship building

Communication skills

Analytical thinking

Self-motivated

Detail oriented

Customer service

Problem solving

Education

Bachelor's degree or 3-5 years account mgmt experience

Tools

Microsoft 365 Suite

SharePoint

Outlook

Teams

Word

Excel

Job description

Account Executive/Manager Full-Time, Houston, TX location

Salary: from $55,000 per year
Benefits: 401(k), medical, dental, and vision insurance, paid vacation, company holidays, floating holidays, sick time
Requires background check

About Us

Divert360 is a woman-owned and operated, Houston-based small business providing sustainable waste management solutions through analytics, innovative technologies, training, and culture change. The client partnerships we develop allow us to incorporate waste management solutions to drive sustainability efforts, create operating efficiencies, and support our clients’ overall waste management programs.

Job Description

We are seeking an Account Executive/Manager within the Houston area to join our team to ensure client satisfaction, retention, and loyalty, contributing to the growth and profitability of our company. This remote, work-from-home position includes monthly in-person workdays from the Richmond area company office and occasional local travel. We are looking for a self-motivated and detail-oriented self-starter who has the drive to advance our clients' goals. This position includes the potential for advancement in duties and salary based on performance.

Essential Duties and Responsibilities

Service Management: (25%)

• Respond to and resolve customer inquiries expeditiously, ensuringa high levelof satisfaction
• Actively seek opportunities to introduceadditionalservices, increasing revenue potential within each customer’s business portfolio
• Compile client sustainability data and work with the team members to address concerns and ensure clients meet their target goals
• Manage vendor services, ensuring service completion and satisfaction

Relationship Management: (50%)

• Serve as the primary point of contact for clients
• Maintain existing client accounts by building strong, long-term relationships and fostering customer loyalty
• Effectively communicate with clients, ensuringhigh levelsof satisfaction, and consistently addressing their needs and concerns
• Advance to conducting regular strategic progress reviews with clients to assess service needs and ensure clients achieve sustainability goals
• Provide expert advice and guidance that exceeds client expectations
• Manage vendor relationships and contracts

Operational Management: (25%)

• Understand the full suite of company offerings toidentifyopportunities for continuous improvement in customer programs
• Maintain and update daily activities in the company CRM system, including calls, meetings, emails, and documents
• Manage andmaintainCertificates of Insurance (COI) renewal
• Perform other duties as assigned to support the overallobjectivesof the company

Candidate Qualifications

• Bachelor's degree from an accredited college/university; OR 3-5 years of account management experience in lieu of a degree
• Proficiency in Microsoft 365 suite, including SharePoint, Outlook, and Teams
• Advanced skills in Microsoft Word and Excel preferred
• Comfortable working with numbers; role involves regular work updating spreadsheets, checking totals, catching small discrepancies, and basic calculations (e.g., percentages, fractions, quantities)
• Ability to establish and maintain strong, long-term relationships with clients to foster loyalty and trust
• Excellent verbal and written communication skills to effectively interact with clients and internal teams, ensuring clarity and satisfaction
• Strong analytical and critical thinking skills to identify issues, develop solutions, and resolve client inquiries and problems expeditiously
• Commitment to providing exceptional customer service by understanding client needs and ensuring high levels of satisfaction

Required Attributes:

• Self-Motivated: Able to consistently set a schedule and accomplish tasks within a given timeframe
• Self-Starter: Demonstrates initiative, drive, and ability to independently begin and carry out tasks without prompting or supervision
• Proactive: Takes initiative to identify opportunities and address issues before they become problems, ensuring continuous improvement in client programs
• Customer-Centric: Puts the needs and satisfaction of clients first, consistently striving to exceed their expectations and build long-term loyalty
• Positive and Professional Attitude: Upholds respectful, polite workplace etiquette
• Detail-Oriented: Pays attention to detail, ensures accuracy in all client data, reports, and communications
• Empathetic: Understands and shares the feelings of clients, fostering strong relationships and trust through genuine concern and support
• Resilient: Able to handle difficult situations and setbacks with a positive attitude, maintaining focus and determination to achieve client goals
• Collaborative: Works well with internal teams, clients, and vendors, fostering a cooperative environment to achieve common objectives
• Integrity: Demonstrates honesty and strong ethical principles in all dealings, building trust and credibility with clients and colleagues

The following skills, experience, and certifications are a plus:

• Waste and recycling industry experience
• TRUE certification
• LEED AP certification
• Spanish speaking and translation skills